Client Production Specialist

**Position: Client Production Specialist**
**Type: Full Time Permanent**
**Location: Brampton, ON**

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

We’re looking for a Client Production Specialist who will be leading and providing product and service expertise to our valued clients. This individual will have the responsibility to independently manage all customer facing and production related actives to ensure that we deliver products and services that meet our client’s expectations, while professionally representing the DCM brand.

**KEY RESPONSIBILITIES**:
Client Related Accountabilities:

- Lead client activities related to the coordination of production and order execution.
- Handle client inquiries relating to; orders, inventory, pricing, deliveries, general inquiries, customer issues and leads in identifying problems and creating solutions.
- Independently able to translate client business requirements into technical specifications and be able to lead those conversations with internal departments in the development of client solutions.
- This position must be able to advise and recommend the best manufacturing process including but not limited to size, quantity, paper, finishing, and delivery method. You will spend time through analysis making proactive recommendations to your clients.
- Works with our internal teams to develop work back schedules and budgets that could have a wide range of touchpoints and dependencies.
- Works with Account Executives providing them with key support with administrative tasks, planning out new orders for customers assigned. Manages the gathering of information for quote requests and prepares pricing for sales team to review and/or to present directly to the client.
- You are involved in the business development activities on the accounts managed and are able to negotiate on new business with client directly if required

CX to Estimating/Order Entry:

- Submit quote requests to Estimating for detailed costing calculations, which includes costs associated with manufacturing the product and prepare orders to submit to Order Entry.
- Order products through Tier 2 vendors including resale purchase order entry and reconciliation

Inventory:

- Independently run reports and analyze inventory in order to make recommendations for replenishments.
- Run and prepare various reports for client and/or Account Executive

Administrative:

- File maintenance
- Creating and maintaining Job Notes
- Assist other team members and sales with ad hoc initiatives.
- Enter resolution requests (RSR / Cases) for QC issues, or invoicing inaccuracies.
- Collect, analyze, and provide relevant information to be included as part of the client PBR when required.
- Other duties as assigned

**REQUIREMENTS**:

- Technical or community college diploma in Business Communications, Graphics Communications, Print Purchasing/Management, Marketing
- 3-5 years of experience in a similar role
- Minimum 3 years experience in print production and business communication in areas of planning, coordination, or other relevant experience is an asset
- Proficient in Word, Excel and Outlook, previous experience using ERP type software, knowledge of Graphics Software
- Excellent communication skills, attention to detail, ability to multitask, well developed interpersonal skills, very strong problem solving abilities, able to work and make decisions independently, process driven.
- Understanding of quality processes
- Able to manage concurrent deliverables and tasks on various assignments (or components of a project) within strict deadlines in a very fast paced environment
- Patient, proactive and disciplined
- Customer service and data entry experience

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex,