Summer Student Bilingual Level 1 Analyst

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**

The Summer Student Support Analyst is responsible for taking calls and creating cases that may be problem related to mechanical failures, hardware failures and/or software failures, network and user problems, as well as new customer implementation support. The Summer Student Support Analyst must exercise independent judgement to determine the source of the problem. McKesson products are located in critical strategic hospital and retail pharmacy environments, decisions must be made to ensure maximum equipment uptime. We expect the Summer Student Support Analyst to be able to answer incoming calls, enter detailed cases.

**Section A**
Specific responsibilities
- Answer incoming calls
- Ability to work independently.
- Provide hardware/software support in a Windows environment.
- Monitor the incoming call queue and answer calls to maintain established service levels.
- Record and/or maintain accurate information in the ticketing system for all automation devices.
- Properly document all customer interactions and troubleshooting actions in the department's call tracking system.
- Manage open calls to ensure proper resolution time.
- Remotely assist and support technicians in the field.
- Proficiency in written/oral communication
- Excellent organizational skills; Ability to prioritize and multi-task
- Other duties assigned.

**Section B**
Required Skills and Abilities
- French and English conversational bilingualism - oral and written
- Teamwork always willing to help peers and supervisor achieve personal and team goals.
- Able to work in stressful conditions
- Flexible, creative, motivated, with good interpersonal skills
- Knowledge of remote access software (TeamViewer, Remote Desktop,...)
- Ability to easily communicate with people from various sectors
- Experience in robotics or biomedical equipment would be an asset.

**Section C**
Working conditions
- Working hours are based on the needs of automation customers.
- The position requires rotating shifts between 7:30 a.m. and 19:00 p.m.
- May require additional work hours.
- Fitness center also available in the office
- Office showers are available

**Section D**
Minimum education required
- attending College with studies in computer science, electronics, robotics or equivalent.
- Minimum of one year of experience is required, preferably in a customer service environment.
- Minimum of one year of experience working with databases and/or experience in robotics and electronics.
- Experience with Microsoft Office

Career Level - IC Business Support - B1

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

**Our Base Pay Range for this position**

$15.47 - $25.78

**McKesson is an Equal Opportunity employer.**

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

**Join us at McKesson