Service Advisor

2 days ago

Brampton, Canada Dependable Truck & Tank Ltd Full time

We are looking for a customer service orientated individual with automotive or truck service advisor experience. Preference will be those who have automotive or truck dealer experience. Able to do service scheduling, invoicing, customer interaction, warranty recovery.

**RESPONSIBILITIES**:

- Contact service technicians to determine when job can be completed.
- Communicate with fleet manager as to what is happening with the equipment repairs and load status.
- Authorize necessary repairs on the road considering both safety and cost.
- Create purchase orders and provide necessary information for audit purposes.
- Administrate fleet data base by completing fleet assistance sheets and enter data into computer.
- Contact repair shops to determine when equipment will be completed.
- Manage breakdown information by completing necessary paperwork and/or reports.
- Communicate breakdown information to proper supervisors if necessary.
- Create and maintain repair order file.
- Direct all accident related information to Liability& warranty claims.
- Monitor the retrieval of warranty parts to be returned to DEPENDABLE for warranty repairs.
- Other duties as assigned.

**RELATIONSHIPS**:
Daily interactions with mechanics, vendors, service managers and all levels of Management.

**ABILITIES/SKILLS DESIRED**:

- Knowledge in for automotive/ heavy trucks maintenance.
- Computer literacy
- Strong communication skills, both written and verbal

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Wellness program

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- service advisor: 1 year (required)

Work Location: In person

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