Reservations & Revenue Assistant

4 days ago


Whistler, Canada Pan Pacific Whistler Full time

_Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town? _
- **Elevate your Hospitality career at Canada’s Best Ski Hotel**_
Pan Pacific Whistler is looking for a Full time Reservations Agent to support the Reservations operations at our two hotels. Elevate your Hospitality career at Canada’s Best Ski Hotel

**RESPONSIBILITIES**
- Answers phone promptly, professionally with a friendly greeting, and identifying self.
- Promptly answering guest requests (letters, fax, E Mails) within 24 hours
- Daily support to Revenue team, such as, but not limited to, daily opera activities & transactions and OTA inputting.
- Assist the Revenue team with weekly and monthly reporting
- Explain rate structure, available rooms, method of payment/guarantee and cancellation policies, hotel policies, facilities and services to guests.
- Collect pre-registration information such as guest name, address, credit card number, etc.
- Accurately enter guest reservation details into the computer system.
- Review and send written confirmation to the guest.
- Direct guest complaints to appropriate Department Head/Duty Manager.
- Communicate and exchange information with Hotel Sales Department and Front Desk.
- Provide directions to locations within and outside of the Hotel.
- Ensures all duties on task list are completed.
- Perform any other duties as assigned by the Director of Revenue

**QUALIFICATIONS**
- Previous customer service experience is an asset
- In-depth knowledge of Whistler, surrounding areas and of local tourist products
- Ability to communicate fluently in English both written and verbal
- Previous hotel Reservations experience is an asset
- Second language is an asset
- Knowledge of a Property Management system will be an asset
- We thank all applicants for their interest however only those selected for an interview will be contacted._

Pay: $21.63 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Weekends as needed

Work Location: In person



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