Medical Receptionist/phlebotomist

We are a harm-reduction community clinic located in East Toronto. We are looking for a dynamic individual to provide phlebotomy, ECG and secretarial services to our clients. This is a permanent part-time position.

The individual will provide secretarial, phlebotomy and ECG services to the patient population of an addiction medicine clinic. He/She will assess, manage and support patients, providing appropriate documentation, and will work collaboratively with the physicians to implement care plans and provide follow-up with the patient. He/She will work to their full scope of practice within the addiction medicine setting; some duties will vary depending on the Clinic and patient population.

As a **Medical Secretary / Phlebotomist** at our community addiction clinic, you will play a vital role in ensuring efficient clinic operations and providing quality patient care. Your responsibilities will include a combination of administrative tasks and phlebotomy duties.

**Key Responsibilities**:

- **Administrative Tasks**:

- **Patient Communication**: Handle phone calls, inquiries, and appointment scheduling. Provide compassionate and accurate information to patients.
- **Appointment Coordination**: Schedule patient appointments, manage calendars, and coordinate with healthcare providers.
- **Record Keeping**: Maintain electronic health records (EHRs) and organize patient files
- **General Office Support**: Assist with office supplies, mail distribution, and other administrative tasks.
- **Phlebotomy Duties**:

- **Blood Collection**: Perform venipuncture and capillary blood draws on patients of varying ages.
- **Sample Labeling and Handling**: Properly label and handle blood specimens for accurate testing.
- **Patient Interaction**: Ensure patient comfort, explain procedures, and address any concerns.
- **Adherence to Protocols**: Follow infection control guidelines, safety protocols, and ethical standards.
- **Collaboration**: Work closely with physicians, nurses, and laboratory staff to coordinate blood collection and testing.

**Qualifications**:

- **Education**: High school diploma or equivalent. Certification in phlebotomy preferred.
- Internationally trained RNs/RPNs are welcome.
- **Skills**:

- Excellent communication and interpersonal skills.
- Attention to detail and strong organizational abilities.
- Compassion, empathy, and a patient-centered approach.
- Ability to multitask and prioritize effectively.

**Working Environment**:

- Fast-paced clinic setting with a diverse patient population.
- Collaborative team environment focused on holistic patient care.

We look forward to welcoming a dedicated and compassionate individual to our team If you meet the qualifications and are passionate about making a difference in addiction medicine, we encourage you to apply. Preference given to those with experience in a harm reduction or primary care setting.
Demonstrated computer literacy
Experience with electronic medical records preferred
Current CPR — Healthcare Provider

We seek to attract and retain individuals who will work together to create and sustain a vibrant, healthy, safe and caring community. While all responses will be appreciated and handled in strictest confidence, only those being considered for interviews will be acknowledged.

**Job Type**: Part-time

Pay: From $20.00 per hour

Expected hours: 16 - 20 per week

Application question(s):

- Can you describe your understanding of and/or experience with harm reduction programs?
- Can you describe your experience with vulnerable populations?

Work Location: In person