Enterprise Account Director

**About Northern**

Headquartered in London, Ontario, Northern is an integrated digital solutions agency that specializes in helping leading Retail and Public Service brands navigate digital change. Leveraging our industry expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. We have strategically assembled a group of innovators who have a passion for technology, design, and improving digital experiences.

**What We’re Looking For**

We are seeking an experienced and dynamic **Enterprise Account Director** to join our team who is responsible for achieving sales targets at our organization. As part of our Client Success team, you will be responsible for building and maintaining strong relationships with **key enterprise clients**, driving account growth, and ensuring the successful delivery of our solutions. You will work closely with our internal teams to **develop and execute strategies** that meet our clients' business objectives, challenges, and goals, while exceeding their expectations.
- Full-time remote is available. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace_

**Benefits to Becoming a Northerner**

In exchange for your talent and expertise, Northern is committed to providing:

- Robust Benefits plan, including a Health Spending Account
- Wellness Program & LifeWorks EAP
- Fitness Reimbursement Program
- Vet Care Program
- RRSP Matching
- Profit-Sharing Performance Bonuses
- Endless Professional Growth Opportunities
- Delicious Meals & Company Social Events
- Free Onsite Parking
- Referral Bonus Program
- Flexible work environment - so you can work where & when you work best
- Allowance to help set up a home office

Just to name a few

**Key Responsibilities**
- Develop and manage strategic relationships with **enterprise clients**, acting as their **trusted advisor** and main point of contact.
- Build strong executive relationships across **multiple fields** (i.e. CIO, CTO, CMO, CDO).
- Identify opportunities for **account growth and new business within existing clients**, driving revenue and expanding our wallet share.
- Articulate the Northern story, unique value proposition and how our solutions solve client’s business challenges.
- **Create and implement multi-year account plans**, including forecasting, budgeting, and resource allocation.
- **Manage the end-to-end sales process**, including identifying, qualifying, and closing **complex sales** with enterprise clients.
- Lead **negotiations and contract renewals**, ensuring favorable terms and conditions for both the client and the agency.
- Monitor and report on **account performance**, providing regular updates to senior management.
- Meet sales quota.
- Collaborate with internal teams to ensure the successful delivery of projects and services, aligning with client goals and timelines.
- Stay informed about industry trends and best practices, leveraging this knowledge to provide value to clients and drive continuous improvement.
- Be an innovative and resilient problem solver able to bring forward and take the lead on solving problems that allow Northern to better serve our clients.

**Knowledge, Education & Experience Required**
- ** Prior experience** working at a digital consulting firm, web/marketing agency, Salesforce, Adobe, or Acquia.
- **10+ years of integrated agency experience** in accounts, client service or sales.
- Proven track record of successfully managing and growing enterprise accounts.
- Strong understanding of digital marketing, technology solutions, and industry trends.
- Exceptional communication, negotiation, and presentation skills.
- Ability to **build and maintain strong client relationships** at all levels.
- **Strategic thinker** with a results-oriented mindset and strong problem-solving skills.
- Proficient in the use of **GSuite**.
- Experience working with CRM tools, such as **Salesforce**, and other project management software.

Since its founding in 2015, Northern has grown to 155+ employees, helping leading brands across North America navigate digital transformation. Northern is positioned as a leader in the performance advertising industry as a Facebook Marketing Partner and Google Premier Partner —awarded to only 3% of agency partners in Canada. Our campaigns with leading brands in North America have been recognized as best in class through the Google Premier Partner Awards, Search Engine Land Awards, and the Canadian Search Awards.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada including Best Workplaces in Canada, for Inclusion, for Women, for Hybrid Work, and more.

**Equity and Diversity