Customer Service Manager

2 days ago

Windsor, Canada Champion Products Full time

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

**Responsibilities**
- Hiring of Customer Service Reps
- Training and Development of CSR Team Leaders and Customer Service Reps - continuing development
- Reporting on key department metrics (customer satisfaction, backorders, order fulfillment, orders processed etc)
- Coordinating with sales department
- Experience managing remote staff
- Prior management and leadership experience
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

Ability to speak Hindi/Punjabi is an asset.

**Salary**: $40,000.00-$46,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift

Ability to commute/relocate:

- Windsor, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- Hindi/Punjabi (preferred)

Work Location: One location

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