Operations Manager

**OPERATIONS MANAGER JOB DESCRIPTION**

**Position Title**:Operations Manager _Pay Range:_

**Reports To**:
**Summary**

The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales, and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, **TWO MEN AND A TRUCK ®** system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, human resources, training, marketing, finance, and payroll.

**Responsibilities/Tasks**
- Promotes and protects the **TWO MEN AND A TRUCK **brand.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Determines staffing requirements, interview, hires, and trains new employees, or oversees these processes.
- Responsible for employee accountability and adherence to franchise and system standards and policies.
- Directs employee scheduling and dispatch of movers and drivers.
- Responsible for employee development and corrective action programs.
- Oversees all workers’ compensation and unemployment claims.
- Coordinates and directs the fleet maintenance and equipment inventory programs.
- Ensures compliance with all DOT regulations and FMCSA guidelines.
- Handles customer concerns and oversees damage resolution process.
- Responsible for being the “on-call” emergency contact outside of normal business hours.
- Participates in regular training and development programs offered through **Stick men university**® to further the knowledge of the system.
- Actively participates in community, industry, or other relevant associations.

**Supervisory**

Responsible for the direction and day-to-day supervision of all movers and drivers.

**Education/Experience**
- Bachelor’s degree in business, management, or another related field is preferred.
- A minimum of 3 years of business, management, or other relevant experience is required. **TWO MEN AND A TRUCK **or moving industry experience is preferred.

**Skills/Knowledge/Abilities (SKA) Required**
- Extensive knowledge of **TWO MEN AND A TRUCK **system policies, procedures, and industry.
- Excellent oral and written comprehension and communication skills.
- Excellent organizational and time management skills.
- Demonstrated ability to lead by example to motivate, develop, and direct people.
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action.
- Strong decision-making ability.
- Understanding of and commitment to customer service and the **TWO MEN AND A TRUCK **core values.
- Excel
- Word
- Outlook

**Work Environment**

Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds may be necessary. Travel is mínimal, but may be required for training purposes.

**Acknowledgement**

I have received a copy of the Position Description and have read and understand its contents.

Signature:
Date:
Supervisor’s Name _(Please Print):_

Signature:
Date:
The qualifications listed above are intended to represent the mínimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.

This is a position at the individually owned and operated **TWO MEN AND A TRUCK **franchise located in Lansing, Michigan. The employer at this location is Eberly Transportation, Inc.

**Salary**: From $40,000.00 per year

**Benefits**:

- Casual dress
- Employee assistance program
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- How many years of experience do you have in the moving industry

**Education**:

- Secondary School (preferred)

**Experience**:

- Operations management in moving industry: 3 years (preferred)

Ability to Commute:

- Winnipeg, MB R2J 3T2 (required)

Ability to Relocate:

- Winnipeg, MB R2J 3T2: Relocate before starting work (required)

Work Location: In person