Customer Service Representative

1 week ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.As a Customer Service Representative, you will be responsible for providing excellent customer service to your clients and manage a range of transactions, while working in a fast-paced environment. Primary duties include: - Customer Focus: Respond to customer inquiries, requests and complaints regarding recreation services both in person and over the telephone. - Conduct facility tours for new and potential customers. - Technical Knowledge and Skills: Accept various payment methods for admissions, program registrations, pass sales, bookings and rentals for the leisure centre using our software system. - Process financial transactions, prepare bank deposits and complete cash reconciliation. - Safety and Facility Work: Perform lifting and carrying demands for tasks such as setting up and taking down tables and chairs, storage of equipment for public use, parties, bookings and programs. - Clean program rooms as required. - Provide basic first aid as required and support emergency response. - Monitor recreation services activity areas to ensure rules and regulations are followed and a safe environment is maintained. **Qualifications** - A High School diploma or equivalency (e.g. GED). - At least 1 year of experience in a fast-paced customer service environment. - Current Intermediate First Aid certification (equivalent to Standard First Aid, Cardiopulmonary Resuscitation (CPR) level "C", and Automated External Defibrillator (AED)) is required. - Experience in cash handling is required. - Workplace Hazardous Materials Information System (WHMIS) Training would be considered an asset. - Possess excellent customer service skills which demonstrate tact and courtesy when dealing with the public. - You have effective communication skills and well-developed decision-making skills. - You are a proven team player and have the ability to work independently. **Pre-employment Requirements** - A security clearance will be conducted. - Successful applicants must provide proof of qualifications. - Union: CUPE Local 38 Business Unit: Recreation and Social Programs Position Type: 14 Temporary Part-Time (up to 15 months) Location: Various Compensation: Pay Grade 5 $31.27 - 41.80 per hour Days of Work: Daytime, evening and weekend shifts. Hours of work: up to 19-hours work week. Audience: Internal/External Job ID #: 312603

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