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Retail Sales Associate

2 weeks ago

West Vancouver, Canada Hollyburn Country Club Full time

**About Us**

Hollyburn Country Club - _A Private, Family Club_

Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.

**Our Values**
- Community - Foster strong connections and a sense of belonging.
- Respect - Uphold a culture of courtesy and mutual respect.
- Hospitality - Deliver exceptional service in everything we do.
- Evolve - Embrace change and strive for continuous improvement.
- Magic - Create memorable experiences that go above and beyond.

**Position Summary**

The Sports Boutique offers a curated selection of items, such as gifts & home décor, designed to meet the unique needs of our Members and their guests. This is not your ordinary retail experience We are seeking a mature, enthusiastic individual to join our team and contribute to the continued success of our boutique.

**Position Responsibilities**
- Provide excellent member service, ensuring high levels of satisfaction through attentive sales assistance.
- Welcome members, assess their needs, and offer product information.
- Assist in achieving sales goals by actively engaging in monthly, quarterly, and yearly targets.
- Perform merchandising tasks, including arranging clothing, boutique items, and window displays.
- Process returns, exchanges, and claims efficiently.
- Receive and price inventory, monitor special orders, and assist with stock organization.
- Communicate with company representatives regarding product and sales inquiries.
- Maintain a clean and organized sales floor.
- Offer suggestions to enhance sales through marketing efforts and store layout improvements.
- Build strong, trust-based relationships with members.
- Adhere to scheduling commitments and support the team with a positive attitude.
- Excellent written & verbal communication
- Answering phones in a professional and kind manner

**Skills & Qualifications**
- Previous experience in retail or member service is preferred.
- High school diploma or equivalent; further education in business or retail management is a plus.
- Familiarity with merchandise, including clothing and accessories, is an asset.
- Proficiency in using point-of-sale (POS) systems and other retail software.
- Ability to stand for extended periods and lift/move items as necessary.
- Be physically capable of lifting and moving heavy boxes or display units, and comfortable using ladders or stairs.
- Technical systems proficiency is an asset, as we plan to develop an online presence for the boutique in the near future.

**Perks & Benefits**
- Competitive Compensation
- Paid time-off
- Free on-site parking
- On-duty staff meals (taxable benefit for full-time and part-time employees only)
- Company events
- Sports Boutique discount

**Working Conditions**:

- This position operates 100% on-site
- 3 - 5 days working per week (potential for this position to transition to full-time)
- Regular evenings or weekend work may be required during peak periods or special events
- Own transportation is an asset as public transportation is not frequent to/from the Club

**Additional Information**

Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Shift:

- 8 hour shift
- Evening shift

Work days:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you legally eligible to work in Canada (Work Permit, Permanent Residency, Canadian Citizenship)?
- Are you a member at Hollyburn Country Club?
- Have you previously been employed with Hollyburn Country Club?

Work Location: In person