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Store Manager
2 weeks ago
The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. Store Managers drive sales and performance by demonstrating and coaching to the La Senza selling behaviors to create a high purpose selling culture within their team and achieve the store’s sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- Create a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
- Assign Customer Sales Lead (CSL) segments, ensure execution and lead the sales leadership team to ensure associates are coached and developed to the Company selling behaviors
- Manage and resolve customer relations issues
- Own execution of recruiting, hiring, and onboarding process to ensure the store is fully staffed to Company guidelines.
- Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition
- Lead and delegate, as appropriate, the execution of all company initiatives
- Plan and facilitate leadership meetings and ensure consistent communication to all positions
- Promote and create a positive work environment, and effectively resolve associate relations issues
- Own the physical inventory process and the development and implementation of store strategy to reduce shrink
Ensure standard operating procedures are followed, including damages, transfers and other compliance related items
- Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
- Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
- Create weekly schedules, manage store payroll budget and other controllable expenses
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Manage, reinforce and is accountable to all activities related to providing a safe working environment
- Ensure that housekeeping and maintenance of store is executed properly
- Lead with professionalism and behaviors guided by the Company values Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to assess talent, coach, develop and manage performance
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings and weekends
- Ability to manage complex and competing priorities through time management and organizational skills
- A professional demeanor that reinforces brand and company standard
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
**Experience**:
- Retail management: 3 years (preferred)
Work Location: In person
