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Part-time Customer Service Representative

2 weeks ago

Castlegar, Canada Overland West Full time

**Overland West Freight Lines Ltd. is your key to reach your full potential.**

As the leading expedited over-the-road carrier in Western Canada, we have 24 owned and operated service centers in British Columbia, Alberta, the Yukon and Northwest Territories. With this extensive network, we are always looking for people to join our team.

With our vision of providing the best service possible, our team members are critical to our success. So, if you thrive in a dynamic and fast-paced environment, we have a career for you

If you possess vitality and passion for supporting dispatch operations, then you have the qualities we are looking for to become a valuable member of our team

**Work Schedule**:
Monday-Friday 11am-3:00pm ( Hours are Flexible), 24-30 hours per week

**Essential Functions**
- Respond to customer inquiries promptly and interact with clients in a courteous and professional manner, attentively addressing their concerns
- Maintain and update customer information in the database
- Provide assistance and resolutions to customers based on the company's customer service guidelines
- Work collaboratively with key stakeholders and teams to stay informed about new products, services, and policies
- Fulfill other duties as assigned
- At least 1 year of experience in customer service
- Proficiency in verbal and written communication skills in English
- Strong computer skills, including proficiency in attaching documents, multitasking with multiple screens and tabs
- Capability to work both independently and collaboratively as part of a team
- Friendly, patient, empathetic, dependable and self-motivated
- Excellent telephone etiquette with the ability to engage with clients in a pleasant and professional manner
- Proficiency with Microsoft Outlook, Excel and Word

**Compensation & Benefits**
- Salary from $22
- Comprehensive benefits package available after successful completion of probationary period including extended medical, prescription, vision and dental coverage and RSP company matching program

**To apply**:
**Why Join Overland West Freight Lines Ltd?**

**The Best Coverage in the West**

Overland West Freight Lines Ltd. provides a premier transportation network for all our customers. We put their needs first, ensuring an exceptional service experience through innovation, people, technology and cost efficiency. Our core values set us apart from the rest. We create value for our customers through on-time, damage-free, and hassle-free service daily. We provide a work environment where safety is never compromised. We lead with integrity and foster an honest, ethical, and accountable workforce. We strive for continuous improvement through innovation, technology and supporting the people we work with.
- We thank all applicants, but only those selected for an interview will be contacted._
- Overland West Freight Lines Ltd. is committed to the principles of employment equity and encourages all qualified members of the designated groups to apply._