Customer Service Representative

4 days ago


Castlegar, Canada Castlegar Medical Clinic Kinnaird Office Full time

As a Customer Service Representative, you will perform professional customer service for both external and internal customers, be an effective communicator, complete inquiries accurately and efficiently, resolve discrepancies expertly with a high degree of empathy, and always demonstrate a conscientious attitude.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.
- Provide reports requested by dealers, sales reps, and end users such as MIF reports, compensation reports, outstanding inventory reports and billing reports
- Sales support for end customer, dealer, and sales representatives
- Track and report backorder items in assigned territory and meter read percentages
- Research dealer compensation inquiries and billing inquiries
- Follow up on outstanding inventory
- Process and track orders for toner and supplies
- Dispatch service technicians and ensure updates and repairs are made in a timely manner
- Update customers on schedules, repairs, and order status
- Maintain an understanding and compliance to Company policy, procedures, rules, and guidelines
- Complete special projects and/or other duties as assigned by the management team

**Job Types**: Full-time, Part-time

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Signing bonus
- Tips

Work Location: In person



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