Bilingual Advisor Support Analyst

1 day ago

Montréal, Canada Manulife Full time

The Manulife Wealth team is seeking a dedicated Bilingual Advisor Support Analyst to join our dynamic organization. In this role, you will collaborate closely with advisors and their support staff to effectively resolve service-related issues and address process-related inquiries. Partnering with Account Managers and Operations teams, you will play a key role in delivering a seamless and outstanding experience for both clients and advisors.

**Position Responsibilities**:

- Serve as the primary contact for resolving service-related issues, conducting detailed investigations into advisor inquiries and collaborating with internal teams and external partners.
- Deliver outstanding customer experiences by accurately and professionally addressing advisor inquiries within encouraged turnaround times.
- Use multiple administrative systems to analyze sophisticated issues, ensuring appropriate resolutions while mitigating company risk.
- Collaborate effectively with internal and external partners, maintaining positive relationships and supporting business units through knowledge sharing and quality control.
- Identify and report business risks, analyze volume trends, and handle conflicts professionally to improve operations and meet service level agreements.
- Willingness to travel twice a year within the island of Montréal to visit three different branches.

**Required Qualifications**:

- Over 3 years of experience in customer service, with a proven track record of delivering excellent service in fast-paced, professional environments.
- Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
- Quick learner who easily adapts to new concepts, technologies, and changes, demonstrating initiative and ownership in all tasks.
- Strong relationship-building skills, with an approachable demeanor that cultivates collaboration and successful interactions with colleagues and clients.
- Effective problem-solver with good judgment, able to handle challenging priorities and drive solutions forward, even in uncertain situations.

**Preferred Qualification**:

- Experience in the financial services industry, with a solid foundation in customer service.
- In-depth knowledge of investment products available to Canadian investors, such as RRSPs and RRIFs.

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Montreal, Quebec

**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$58,275.00 CAD - $97,125.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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