Front-line Leader

**_Catholic Social Services is currently seeking a full-time, Front-Line leader in Edmonton to join our Children, Family, and Community Service, team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community_**

**Program Overview**:
**Mistahimaskwa House** This program is for youth 12-19 who have been exposed to substance, physical and mental abuse, sexual exploitation, and physical/mental trauma and who also have severe complex mental health needs. Mistahimaskwa/PCC is a program designed to help youth with their mental health needs in a residential setting with extra support such as higher ratios of staff in higher collaboration with support from Alberta Health Services who are on-site daily. The youth we serve currently cannot be supported in other residential settings. With the support from both CSS and AHS, we work with clients using harm reduction principles and practices that promote both empowerment and stabilization.

**Job Summary**:
Reporting to the Team Leader, the Front Line Leader oversees the operations of the program in the absence of the Team Leader, generally outside of regular business hours. The Front-Line Leader also ensures the children and youth clients while located at the program facility experience a safe, warm, and positive environment where their basic needs are met (food, clothing, shelter, healthcare, and safety). Additionally, the Front-Line Leader assists with training, supervising, and evaluating employees who provide direct services to clients with humility, compassion, and respect. This position also represents the Agency within the community and liaises with community partners.

Responsibilities include but are not limited to:
Employee Management
- Understands, supports, promotes, and adheres to the Agency’s vision, mission, values, and organizational ethics, and treats all persons with humility, compassion, and respect
- Presents as a positive and professional role model and ambassador for the Agency in interactions with clients, stakeholders, and the public. Maintains respectful personal boundaries
- Communicates effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholders
- Establishes and maintains respectful, collaborative working relationships with employees and key stakeholders
- Assists with day-to-day operations and programming of the program
- Assists with on-site orientation, training, and performance monitoring of program personnel, including part-time, contractual, overnight, weekend, volunteer, student, and casual workers
- Participates in the orientation of new employees
- Assists in preparing shift schedules for relief and additional shifts to ensure appropriate employee/shift coverage
- Monitors, supervises, and reports to the Team Leader the performance of the program personnel assigned
- Monitors and records in-service training and development of program personnel
- Presents in-service training and attends committees and meetings deemed necessary or appropriate by the Team Leader/Program Manager
- Facilitates team communication and ensures the team is involved in decision-making processes as applicable
- Monitors assigned core team responsibilities (e.g. petty cash, stationery purchases, food purchases, incentives, medication orders, recreation activities, camera booking, and maintenance, file audits)
- Assists in the collection, checking/approval, and submission of time sheets and Leave of Absence (LOA) requests received from program employees
- Prepares fire drills, occupancy, and other reports required by the program
- Ensures serious occurrence reports are properly documented and submitted in a timely manner to the immediate supervisor or designate

Program Planning/Administration
- Provides on-site support to the clients on an individual, family, and group basis
- Prepares for, attends, and participates in committees and service meetings.
- Completes and submits monthly documentation as per standard procedures on or before assigned due dates, such as employee timesheets, month-end progress reports, case notes, mileage, cheque requisitions, etc.
- Attends and actively participates in scheduled team meetings. Supports team initiatives and helps to identify problems and suggest solutions
- Regularly updates the Team Leader/Program Manager on program activities and developments

Client Care/Service
- Communicates effectively and respectfully in a professional manner with clients, both verbally and in writing. Actively listens to clients to understand their needs while being aware of and responding to non-verbal communication.
- Identifies and provides the community resources required to support clients according to the risk assessment
- Ensures that appropriate client care is implemented and provided by our employees
- Attends Service Team Meetings and Conflict Resolution Meetings as nee