Hotel General Manager

2 days ago

Peterborough, Canada Can-Pro Canada Full time

The General Manager is charged with general oversight of all hotel operations for our 82 room hotel in Peterborough. They will provide hands on leadership in facilitating guest experiences that exceed expectations, while revenue is maximized and expenses are effectively controlled. They GM will establish daily priorities and will support and direct the on-going activities of department heads in key functional areas such as administration, the front desk, housekeeping, and maintenance to ensure that all operations run smoothly and efficiently.

RESPONSIBILITIES:

- You will have complete responsibility for all hotel operations.
- Oversee sales and marketing initiatives
- Recruit, train and support all associates and ensure optimal performance in accordance with established hotel brand standards
- Compliance with Federal & Provincial Labor laws
- Ongoing review of staff to ensure adherence to established policies and procedures
- Establish and maintain open collaborative relationships with team members, partner General Managers, and owners
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
- Oversight of Marketing, Front office, Guest services and community involvement.
- Oversight of housekeeping and maintenance functions
- Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
- Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
- Participate in revenue management calls, sales calls and owner meetings
- Balance cost controls with exceptional customer service and associate satisfaction
- Manage vendor relationships and negotiate service agreements
- Strive to deliver a consistent guest experience
- Ensure employees are motivated and also satisfied with their work
- Manage the room rates daily
- Control payroll cost within predetermined parameters
- Oversee effective use of hotel resources and breakfast/guest supply inventory
- Pass Quality Assurance evaluations
- Be able to maintain a good working relationship with union.

**Job Types**: Full-time, Part-time

Flexible Language Requirement:

- English not required

Schedule:

- 4 hour shift
- 8 hour shift

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