Academic Operations and Student Success Assistant

**Land Acknowledgement**

**_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._**

**_At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another._**

**What responsibilities will you have in this role?**
- Prepares non-full-time (part-time) faculty contracts and submit to Human Resources.
- Set ups, prepares, and distributes SWFs and coordinates meetings between Chair and faculty.
- Distributes SWFs and part-time faculty contracts to meet deadlines in Payroll and meets union collective agreement provisions.
- Verifies information on contracts and SWFs to ensure current and up to date data and note required changes to Human Resources.
- Advises students regarding their academic standing and program status and direct them to appropriate resources available.
- Answers student enquiries for course or program information and provide guidance.
- Collaborates with administration of the Bachelor of Applied Business in Hospitality Operations (H301); and provides process advice on divisional selects, advance standing for the degree, Provides Advice and Facilitates Process.
- Administers and coordinates the divisional selection process for assigned programs.
- Acts as School’s liaison, with Academic Excellence Department, and prepares appropriate academic and student success reports and analysis, for example, the attrition and retention rates.
- Tracks and monitors School expenditures and invoices and processes invoices for payment.
- Works with the Chair to create the School’s annual budget.
- Monitors and prepares Efficiency reports for Chair and Associate Dean.
- Assists Chair with planning and implementation of advisory committee meetings and special events.
- Coordinates program advisory meetings, maintain contact information, take minutes as required.
- Maintains and organizes the Chair’s schedule including appointments with faculty, staff, senior administrative GBC staff and external industry partners.
- Maintains employee records and process HR attendances for the School.
- Triage issues and concerns being raised to the Chair’s attention by troubleshooting, reviewing, and resolving any issues first if possible, referring only issues that require the Chair’s review or approval.
- Trouble-shoots difficult cases to resolve issues or concerns that arise from students, prospective students, staff, or stakeholders.
- Provides timely and accurate information for student, parent, stakeholder, and members of the public inquiries.
- Other related duties as assigned.

**What qualifications do you need for this role?**
- Three-year diploma or degree from a recognized post-secondary institution in Hospitality Management, Management, Business or an equivalent combination of relevant education and practical experience.
- Minimum three years Senior administrative experience in a post-secondary education institution preferably in the area of Hospitality and Tourism.
- Understanding and experience regarding academic functions, student systems, George Brown College policies and procedures.
- Sound financial administrative experience with the ability to analyze financial information and generate reports.
- Excellent customer services experience and highly effective written and oral communication skills. Experience facilitating conflict resolution.
- Demonstrated experience in and understanding of budget planning and business processes.
- Demonstrated ability to advise students and deal with escalated issues.
- High aptitude and commitment to detail and accuracy.
- Demonstrated excellent communication, collaboration, teamwork, people skills, interpersonal, negotiation and problem-solving skills; high level of tact and diplomacy.
- Excellent organizational, planning, coordinating, and multi-tasking skills with demonstrated ability to manage the delivery of numerous complex and demanding tasks and competing deadlines. Ability to assign tasks and set priorities**.**:

- Demonstrated commitment in delivering excellent service to others - key in supporting the success of our students and College.
- Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience and styles.
- Flexibility in adapting to change and in participating in consultative decision-making processes.

**Hours of Work: 9:00 am - 5:00 pm**
**Interview process may consist of a practical skills component.**

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**NOTES**:

- ** If emplo