Production Support Configuration Analyst, Property

2 weeks ago

Lévis QC, Canada Desjardins Full time

As Production Support Configuration Analyst for Property and Casualty Insurance Solutions, you contribute to IT efficiency in operational mode. More specifically, you will be required to:
- Define, update and produce technical documentation, and implement functional and configuration changes for our solutions and processes to ensure their sustainability. Prepare and provide peer and business partner training and support as needed- Collaborate and/or manage simple to complex incidents or problems under your responsibility. Upon request, analyze them, determine their causes and/or follow up on problems from incidents-
- Cocreate with business partners-
- Collaborate, as a specialist, on the feasibility or detailed design of our solutions and liaise with and follow up with external providers when requesting services-
- Identify opportunities for improvement. Propose and recommend solutions to develop and optimize services, tools, work methods and processes.

What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment

What you bring to the table- Bachelor's degree in a related field- At least four years of experience as a configuration analyst, programmer analyst or any other relevant experience- Please note that other combinations of qualifications and relevant experience may be considered- Experience with the SAP APME product and its modules (APM, Workflow, Agent Connect, IAS)- Knowledge of French is required- Advanced intermediate proficiency of English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients- Proficiency with relational databases (MS SQL and Oracle)- Solid communication skills and troubleshooting methods (incidents, codes, etc.)- Master's degree in XML, QB query, Groovy script- Knowledge of property and casualty insurance apps and data

Complexity, Plans and aligns, Tech savvy

LI-Hybrid

Trade Union

Non-unionized

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Family

Information technology (FG)

Unposting Date

2024-11-14

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