Inside Sales Representative

**Inside Sales Representative - Edmonton Branch**

**Company Vision**:To be the industry leader offering the highest quality products and exceptional internal and external service for windows and doors.

**Intention**:To consistently provide the ultimate “Lux Experience” to every client and employee; by mindfully offering the highest level of products, quality, service, and kindness.

**Job Purpose**:The role of an Inside Sales Representative is to provide the highest level of customer service by providing product knowledge, quotes, and support to external sales staff and their clients.

**Expectations**:

- Consistently practice and promote the Lux Windows’ Vision and Mission statements.
- Following company policies and procedures.
- Comply with safe work practices and health and safety legislations, policies, and procedures.
- Successfully and accurately complete daily tasks and meet deadlines.
- Keep work areas neat and orderly.
- Effectively communicate and attentively listen with clients and coworkers.
- Commit to self-improvement.
- Actively contribute to continuous improvement.
- Follow manager’s directions and promote teamwork.
- Seek constructive and positive approaches to resolve workplace issues.
- Practice good attendance and punctuality.

**Role Responsibilities**:

- To have a clear knowledge and understanding of all products offered by Lux Windows
- Greet all walk-in customers with a variety of needs form quotes, product presentation or parts
- Cultivate lasting relationships with customers to grow customer loyalty
- Respond quickly, professionally, and effectively to customer inquiries, and/or concerns
- Systematically develop business relationships and professional network to gather market intelligence
- Help identify opportunities to introduce innovative new products/services
- Quote small and large-scale projects from blueprints, window schedules and material lists
- Prepare presentations on Lux products through showroom and site visits
- Handle customer/client concerns effectively
- Review all orders for accuracy before submitting
- Strive to consistently meet tight deadlines and work under pressure
- Complete sales transactions and all necessary paperwork including payments
- Assist customers in the showroom.
- Help existing clients understand quotes they have received.
- Support Outside Sales and Renovations Sales with quoting and client mediation.
- Support outside sales staff by entering quotes and service requests.
- Accurately enter quotes and crosscheck to eliminate possible errors.
- Accurately enter service requests and crosscheck to eliminate possible errors.
- Interpret blueprints and do takeoffs.
- Processing customer deposits and completing sales transactions and all necessary paperwork including payment.
- Participate in trade shows, industry events, training opportunities, sales meetings, and client meetings.
- Miscellaneous duties as required.

**Requirements**:

- Bachelor’s degree in Business Administration or a relevant field experience
- A minimum of 2+ years’ experience in a similar role
- Ability to read and interpret blueprint drawings
- In-depth knowledge of technical sales skills and best practices
- Proven experience in customer relationship management
- Formal presentation skills
- Proficient in Microsoft Office (especially Excel and PowerPoint)
- Experience with ERP and CRM systems
- Excellent communication and negotiation skills.
- Ability to build healthy relationships with clients and employees.
- Attention to details.
- Problem-solving aptitude.
- A customer-oriented mindset.
- Ability to work in a fast-paced environment.
- Strong work ethic.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Sales: 2 years (required)
- windows and doors: 1 year (preferred)

**Language**:

- , read and write english (required)

**Location**:

- Edmonton, AB T5V 1J9 (required)

Work Location: In person