Lobby Experience Team Member

**Temporary Part-Time**

**(February-March 2025)**

**Position: Lobby Experience Team Member**

**Reports to: Managers, Visitor Experience**

Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is **_to ignite wonder and empower dreams through science and nature_** and our purpose is **_Science for All._**

Our people are our greatest asset. As part of our team, you will become part of a diverse community that acknowledges everyone’s unique talents and empowers people to do what is right for our visitors and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values: Curious, Playful, Inclusive, Relevant and Collaborative.

**Position Description**:
As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Typical office hours are Monday to Friday 8:00am - 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends, holidays and evenings. Hours of work and other related requirements will be scheduled according to business needs and this may include special events on evenings, weekends and holidays.

**Key Responsibilities**:

- Assist visitors with their arrival and visitation needs in a courteous, cheerful and efficient manner. This includes general inquiries, problem solving, information services, lost and found, as well as explaining our offerings and providing recommendations
- Adapting to updated health and safety policies and reinforcing these updates to ensure the safety of staff and visitors
- Ability to resolve concerns in a timely and professional manner when dealing with difficult situations. Must demonstrate strong conflict resolution and troubleshooting skills
- Accurate and efficient processing of all cash transactions and end of day reconciliation
- Process registration for various Science World programs
- Assist in the planning and execution of all special membership events and promotions
- Perform administrative duties and upkeep the filling system and supplies
- Assist in the smooth operation of all ancillary services
- Perform other related duties as required to fulfill any changing business needs of this role

**Qualifications**:

- Previous experience in meeting and exceeding customer needs and expectations
- Previous sales, retail, tourism, office administration and experience in a charitable/not-for-profit organization is an asset
- Ability to work well under pressure and enjoy dealing directly with the public
- Experience using cash registers, ticket terminals, computerized sales systems, databases and Microsoft Office
- Must have speed and accuracy in handling cash for high volume sales
- Strong organizational skills; must be able to perform a variety of tasks in a busy environment requiring high levels of accuracy and attention to detail
- Passionate about Science and life-long learning
- While shifts are given based on business levels, you must be available to work a minimum of 64 hours per month, with at least one of the work days on weekends. A flexible work schedule is preferred; must be available to work school breaks, weekends and holidays. Hours are not guaranteed.

This is a unionized position represented by CUPE 1004. The compensation rate is $20.01/hour.

After successfully completing probation, will be eligible to join the Voluntary RRSP/TFSA Plan and receive paid time off (sick, wellness days).