Lobby Attendant

1 day ago

Vancouver, Canada Blue Horizon Hotel Full time

Job description

The Blue Horizon seeks an energetic and enthusiastic Hotel Lobby Attendant to join our team.

We are well located in the heart of Robson Street with its wonderful variety of shops and eateries for every taste and budget. Our 215 spacious guest rooms are all corner rooms with 2 walls of windows from the cruciform shape of the hotel. Our guests enjoy spectacular panoramic views of our beautiful city with the English Bay water view being the favourite.

We value delivering excellent guest service experiences, team work, a respectful workplace and consistent processes.

**JOB REQUIREMENTS**:

- High school diploma or equivalent.
- Strong working knowledge of the local area
- Understand the importance of your ability to making meaningful connections with guests, and to have a positive impact on their experience
- Able to multi-task, be efficient, respond quickly, make decisions
- Must be able to lift/carry up to 50 pounds
- Must be able to stand/walk for 8 hours

**WHAT YOU WILL DO**:

- Provide warm welcome to all guests
- Assist guests with luggage when necessary.
- Knowledgeably answer inquiries on hotel services, as well as attractions and services available in the area
- Maintain a clean and organized Lobby and hotel entrance area.
- Timely action on guest requests
- Maintain confidentiality of information
- Professional personal appearance
- Actively participate in creating and maintaining a safe workplace

**WHAT WE LOOK FOR**:

- Outgoing, warm and friendly personality
- Understand the importance of guest service experience
- Adaptable and able to handle multiple priorities
- Enthusiastic and focused to exceed guest expectations
- Able to effectively communicate both verbally and in writing
- Ability to work independently and as part of a team
- Capable of proactive problem solving and decision making

We look forward to hearing from you if you feel you are a good fit to join our team.

**Job Types**: Full-time, Seasonal

**Salary**: From $16.75 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Vancouver, BC V6E 1C3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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