Room Attendant/houseperson

Create moments of joy that truly matter.
Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.
Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.
Join our world-class team as we pioneer new horizons.
Your Shangri-La awaits
**Wage**: $29.22 per hour.
JOB REQUIREMENTS
With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by ensuring overall cleanliness, detail and care of hotel areas and guest rooms, maximizing the balance between Colleague, Guest and Owner satisfaction. Job responsibilities include, but are not limited to, the following:
Clean, organize, restore and restock guest rooms or other areas of the hotel according to established standards
Require compliance in the use of cleaning techniques and chemicals used for cleaning
Restock and account for Minibar items in guest rooms during service
Ensure guestroom welcome amenities are delivered and replenished when needed as per established policy
Account for inventory items and supplies used, replenishing as required
Organize, stock and maintain cleanliness of assigned floor storerooms as well as guest areas
Report items which require maintenance for immediate and proactive resolution
Clean rooms following our established safety standards to ensure personal safety and security at all times.
Report customer service issues or concerns to management in a prompt, proactive manner as appropriate
Partner with other Housekeeping colleagues and management to ensure rooms are serviced in accordance with guest arrivals and queues
Stock housekeeping carts to ensure supplies for the shift are accessible and available for the day, taking care to not overstock the cart
Report guest room and equipment defects to management to ensure damage and defects are logged and repaired
Job may entail standard cleaning of guest rooms, or preparing rooms to turndown standards, dependent on shift
Clean and maintain public restrooms, public areas, back-of-house and other assigned work areas within the hotel and its surroundings using approved hotel products and equipment to hotel Housekeeping standards
Assist in the receiving of Housekeeping stock and prepare and maintain Housekeeping storage areas to Shangri-La standards of cleanliness and safety
Provide waste removal and janitorial duties specific to special cleaning projects, as assigned
Remove trash collected by Room Attendants from serivce areas
Deliver towels, toiletries, cribs, roll-away beds and other requested items to guest rooms
Pick up clean linens and refill the par stock of linen on each floor pantry, as required
Clean rugs, carpets and unholstered furniture using a vacuum cleaner, broom and shampoo machine
Sanitize high touch point areas of the hotel including public areas, spa, health club and back-of-house, as required
Collect soiled linens for laundry, assisting in the hotel laundry, as required
Assist Room Attendants with moving heavy furniture items, as required
Complete deep cleaning tasks, such as sweeping, mopping floors and washing windows, as required
Undertake any other ad hoc related responsibilities, as required
**The following is considered mandatory for this position**:
Position is physical in nature and requires regular lifting, bending, reaching, stretching, squatting
Minimum 2 years previous work experience in a similar capacity is preferred
Demonstrated understanding for luxury hotel standards of service
SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES
we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver Our Colleagues have access to the following:
Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
Experience our renowned food & beverage with a special Colleague Discount
Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs
Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
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