Houseperson (Loden Hotel)

**About Us**

Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

**Position Summary**

The Houseperson will ensure clean, orderly, and attractive rooms upheld at the Loden Luxury Standards. This position must provide the highest level of service to guests and team members and requires a thorough knowledge of the Hotel’s premises, policies, and standards of excellence.

**Position Responsibilities**
- Maintain calm, professional appearance with positive attitude and is adaptable and flexible
- Possess great attention for detail and work well under pressure in a fast-paced hotel environment
- Able to work independently or with the team and always following Loden Luxury standards and safe work practices as per Work Safe BC
- Demonstrate teamwork with all departments, including support with overseeing events, and group billing reconciliation
- Able to organize their working day to finish all check lists which includes daily checks of public areas and heart of the house areas, responding to Room experience requests and guest requests, properly follows lost and found guidelines and assist to department head with any projects.
- Keep ongoing communication with Assistant Housekeeping Manager or Housekeeping Manager regarding supplies levels on the floors needed for day-to-day operations
- Document and report any maintenance or housekeeping deficiencies to Assistant the Housekeeping Manager or Housekeeping Manager
- Attend required departmental or hotel general meetings
- Able finish daily tasks list independently and always following Loden Luxury Service standards during the daily shift
- Has good communication skills and can communicate professionally with guests, colleagues, and leaders
- Able use and operate housekeeping tools properly and efficiently and assist with training rest of housekeeping team
- Other duties as required

**Skills & Qualifications**
- Experience: Hotel experience is an asset, but not a requirement
- Maintain a professional appearance and positive attitude
- Be adaptable and flexible
- Be patient, helpful, and interested in the welfare of the guests and staff
- Be organized and able to prioritize workload
- Use great attention for detail and work well under pressure in a fast-paced environment
- Good communication skills and is able to communicate professionally with guests, colleagues, and leaders
- Upbeat, polished, professional, positive, and outgoing individual able to relate and interact with all levels of staff and guests.
- Able to maintain confidentiality
- Able to work in a fast-paced environment, able to multitask and meet deadline/cut off when needed with attention to detail and accuracy
- Is able to stand, lift, pull and push the equipment and tools during the shift
- Is able to use the work tools properly and efficiently
- Able to work and be available days, weekends, holidays, evenings, and nights as per operational needs