Customer Service Representative I

3 days ago

Greater Sudbury, Canada Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Summary of This Role**:
**What Part Will You Play?**:

- Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
- Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

**What Are We Looking For in This Role?**:
**Minimum Qualifications**
- High School Diploma or Equivalent
- Typically No Relevant Experience Required

**Preferred Qualifications**
- None Identified

**What Are Our Desired Skills and Capabilities?**:

- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Global Payments Inc. is an equal opportunity employer.

  • Customer Care Representative

    2 weeks ago

    Greater Sudbury, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and servicesonline, in person, at kiosks and by phone. Our vision is to be recognized for meeting or exceeding customer expectations with our service, solutions, leadership and people - EVERY TIME. If you strive to...

  • Customer Service Representative I

    2 weeks ago

    Greater Sudbury, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customer Service Representative

    3 days ago

    Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

    **Title: Customer Service Representative** **Location: Sudbury** **About the Position** The Customer Service Representative acts as first contact with, and liaison between, MacLean Engineering and the Customers (internal and external), in all matters related to Aftermarket Sales, Field Services, Technical Services, Training and general...

  • Customer Service Representative

    2 weeks ago

    Greater Sudbury, Canada Delta Bingo & Gaming Sudbury Full time

    Currently hiring for Customer Service representative in the Bingo and Gaming industry. Representative will be required to sell gaming product while answering guests questions friendly and efficiently. Previous gaming experience an asset, but not a requirement. About Delta Bingo & Gaming: Founded in 1966, Delta Bingo & Gaming is a proud industry leader with...

  • Customer Service Representative

    2 weeks ago

    Greater Sudbury, Canada Delta Bingo and Gaming Sudbury Full time

    Currently hiring for Customer Service representative in the Bingo and Gaming industry. Representative will be required to sell gaming product while answering guests questions friendly and efficiently. Previous gaming experience an asset, but not a requirement. About Delta Bingo & Gaming: Founded in 1966, Delta Bingo & Gaming is a proud industry leader with...

  • Customer Service Representative

    4 days ago

    Greater Sudbury, Canada Motion LP Full time

    This is a 14-month contract position in our Sudbury location._ **Consider joining us as a Customer Service Representative if**: You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. You have a couple of years of customer-facing experience, and you want an opportunity to...

  • Customer Service Representative

    2 weeks ago

    Greater Sudbury, Canada One Source Home Services Full time

    One Source Home Services, a leading, Home Building, HVAC and plumbing company, is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. Our company takes pride in delivering exceptional service to our valued customers, and the customer service team plays a vital role in ensuring their...

  • Customer Service Representative

    1 week ago

    Greater Sudbury, Canada Kerr Controls Smart Energy Ltd. Full time

    We want YOU to join our growing team! Kerr Controls Limited is a leading distributor of Heating, Ventilation, Air Conditioning, and Refrigeration equipment and supplies. We have an immediate opening for a dynamic, dedicated and highly motivated Customer Service Representative for our Sudbury Branch. If you are interested in joining a growing company based...

  • Customer Service Representative

    1 day ago

    Greater Sudbury, Canada Lifemark Health Group Full time

    **Customer Service Representative - Lifemark Physiotherapy La Salle Boulevard** **Permanent Full-Time** **Location: 1122 Lasalle Boulevard** **Sudbury, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and...

  • Csr (Customer Service Representative)

    7 days ago

    Greater Sudbury, Canada Andrew's Auto Repair Full time

    Job Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced...