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Assistant Manager

2 weeks ago

Victoria, Canada The Original FARM Full time

**Assistant Manager BOH (Back of House/product inventory)**

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Assistant Manager BOH reports to the Store Manager

The AM BOH has the following positions as direct reports: Supervisor, Key Holder, Inventory Associate

The responsibilities include, but are not limited to the following:
**Customer Experience**:

- Drive the store sales by ensuring that the product is always available for customers
- Represent the values of The Original FARM Cannabis brand with utmost integrity
- Model a customer service centric culture that fosters a positive work environment and experience
- Maintain the store/ warehouse space at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
- Ensure the brand values are consistently represented through compliance to all policies and procedures

**Leadership and People Management**:

- Set SMART goals for each BOH staff
- Responsible for consistent, timely, thorough and effective communication with the staff
- Promote a work environment based on mutual respect and teamwork that align with the corporate values
- Display behaviors that inspire and motivate the team members to perform at their highest potential
- Focus on attracting and hiring the top talent for all back of house positions
- Maintain on-going training, coaching, mentoring, and performance management practice (including corrective action and termination)
- Support the Store Manager (and act in their absence) in the hiring and onboarding process through participation in all phases of the hiring of the BOH staff
- Ensure that underperformance is addressed with clear, timely and documented performance management tools
- Recognize top performers and support internal career growth through individual development plans
- Exhibit a proactive approach to workforce planning and retention

**Operational Efficiency**:

- Oversee the implementation and compliance with all policies and procedures
- Ensure timely and seamless execution of all company initiatives and programs
- Ensure compliance with all regulatory requirements (industry, federal, provincial, local, corporate)
- Responsible for the inventory accuracy and the required reporting
- Responsible for the integrity of the product full life cycle of the inventory from receiving to the selling transaction
- Responsible for full inventory and cycle counts accuracy, investigation and reporting
- Responsible for the timely and accurate execution of the product inventory management related tasks (receiving, picking & packing, replenishment, inventory audits, etc.) for all business channels including E-com.
- Make recommendations to the Store Manager for improved efficiency in BOH processes
- Control the payroll expenses through efficient scheduling and work force planning to ensure they are aligned with the business needs

**Skills and Abilities Required**:

- focus on on-going efficiency improvement
- Strong business acumen; including retail math, understanding reports and KPIs
- Proven ability to work with retail operating systems
- Good verbal, written and interpersonal communication skills
- Strong work ethics
- Demonstrate critical thinking and logic
- Demonstrated success in motivating and leading a team
- Excellent time management skills
- Positive attitude
- Attention to detail
- Ability to lead a team as well as work as part of a team
- Ability to lift boxes up to 20 lb and reach to shelves above shoulder height level
- Ability to climb stairs
- Ability to work the general duties related to a warehouse environment