Service Writer

**Great West Kenworth Balzac**

292217 Prime Ave, Balzac AB T4B 2T3
- Service Advisor
- Full time + benefits + bonus
- $22 - $28 per hour depending on experience
- Monday to Friday
- Rotating Saturday
- ______________________

Great West Kenworth Ltd is one of North America’s leading heavy truck dealerships with 7 dealerships across Alberta. We supply and service trucks for long haul, construction, and oil fields. We are the leader in the Alberta/Northwest heavy trucking industry for over 50 years and provide an excellent work environment, competitive salary, stability during recessional times and career progression avenues to skilled and dedicated professionals.

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**AT GREAT WEST KENWORTH WE ENABLE PEOPLE AND BUSINESSES TO GROW AND PROSPER**

**OUR MISSION**:We support our community with exceptional timely service, by caring individuals, whose knowledge of our premium products create a lasting positive impression.

**OUR VISION**:We will create an experience that enables everyone to move forward, Financially, Knowledgeably, and with Dignity.

**OUR VALUES**:Integrity, Financial Stability, Knowledge, Accountability, Respect, Collaboration, Learning
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**Your responsibilities will include**:

- Working closely with the Service Manager, Assistant Service Manager and Foreman for the smooth operations of the service shop.
- Be the number one contact person for the customer either on the phone or at the front counter
- Handle customer service complaints, issues, requests, and questions
- Keeping pertinent notes regarding truck problems and their information to pass on to the Shop Foreman
- Open new work orders
- Ensure that there are no open work orders
- monitor, track and maintain the open R/O report
- Book appointments and load shop correctly as discussed with shop foreman.
- Keep customers updated as needed regarding repairs going on in the shop.
- Upsell additional work if required
- Research estimates as requested.
- Filing, processing paperwork and closing orders (general department paper flow)
- Coordinating Warranty R/O report
- ______________________

**Qualifications**:

- Excellent customer service skills (In-person and on the phone a MUST)
- Proficient computer skills a must, Experience with Microsoft Office
- Previous Service Administrator, Writer, or Consultant experience an asset
- Some knowledge in the heavy truck industry an asset
- Mechanical background an asset
- DSI and Decisiv experience an asset

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**Our Benefits Rock**

When working at GreatWest Kenworth Ltd., employees are offered a comfortable, clean, and supportive environment, with opportunities for growth and advancement. Competitive wages are matched with a comprehensive, up-to-date employee benefits program that caters to the needs of staff and their families. Some of the benefits are:

- Life Insurance and AD&D
- Dependent Life
- Short Term Disability
- Long Term Disability
- Critical Illness Coverage
- Up to $2640 in a Health Spending Account
- Up to $2640 in a Personal Development Account
- Prescription Drug Coverage
- Health Plan - 80% of prescribed drugs, 100% coverage of all other eligible expenses
- Dental Plan - 80% basic, 50% major and 50% orthodontics
- 5 Paid Sick Days
- Up To $400 Boot and Tool Allowance
- RRSPs
- 3 weeks’ vacation after 3 years
- Employee Assistance Programs
- Direct Deposit Payroll, Anywhere Online Pay Statements & Benefits Information access
- And more...

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$28.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Class 5 drivers licence (preferred)