Graduate Meng Program Assistant

**Date Posted**:10/30/2024
**Req ID**: 40457
**Faculty/Division**: Faculty of Applied Science & Engineering
**Department**: Dept of Mechanical & Industrial Eng
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00052350

**Description**:
**About us**:
We are also home to about 2,000 very talented students: about 1,300 undergraduates are enrolled in the Industrial Engineering and in the Mechanical Engineering BASc programs. We have about 350 Master of Engineering (MEng) students, a professional program for students taking courses with us for a year or two. And we have about 350 MASc and PhD students, who work individually on research projects with a particular professor.

The Department of Mechanical & Industrial Engineering prides itself on being a good place to work: respectful, accepting of difference and professional.

We value employees who are goal-oriented and self-motivated, and who are constantly looking to improve how we serve our students and faculty. We believe in teamwork, in working together for the greater good, and yet doing so in a way that respects each employee’s work-life balance. Finally, we value each employee as an individual, and look for opportunities to recognize each contribution.

**Your opportunity**:
The incumbent will assist and support the functioning of the Graduate Program office, with particular attention to the needs of students enrolled in the professional MEng Program from recruitment to convocation. The incumbent will be well versed in the admission policies of the University of Toronto and the School of Graduate Studies. The incumbent will also provide program support to all MEng students who contact the graduate program office.

**Your responsibilities will include**:

- Providing detailed information to students on program and/or course requirements.
- Scheduling appointments for prospective students, applicants, and current students to address individual needs.
- Acting as the first point of contact for general enquiries.
- Updating and maintaining records.
- Providing detailed information on eligibility requirements, procedures and deadlines.
- Providing detailed information regarding admission requirements to prospective students and applicants.
- Coordinating the preparation of registration materials.

**Essential Qualifications**:

- Advanced College Diploma or an equivalent combination of education and experience.
- Minimum two years of relevant experience providing front-line customer service to post-secondary students and appropriately addressing and referring inquiries in a timely manner.
- Experience providing detailed information to students on program and/or course requirements.
- Demonstrated experience with ROSI/Acorn and SLATE.
- Experience navigating websites to identify resources to support students.
- Demonstrated experience providing support for career fairs and events.
- Demonstrated experience providing basic support for general referrals to individuals in distress.
- Experience assessing a variety of transcripts (including international and domestic), determining technical pre-requisites in science, and processing GPA calculations.
- Ability to control a large volume of data.
- Superior customer service, interpersonal skills with a demonstrated positive attitude and service orientation towards students, staff and the public.
- Excellent problem solving, judgment, and analytical skills, with the demonstrated ability to make sound decisions in a fast-paced environment.
- Excellent verbal and written communications skills; ability to understand complex information and policies and successfully translate them to students.
- Proven collaborative and teamwork skills while having the ability to work effectively independently and under direction.
- Proven ability to deal with matters of extreme sensitivity and confidentiality with tact and discretion.
- Ability to work well under pressure, organize work, establish priorities, meet deadlines with a high degree of accuracy and attention to detail.
- Ability to prioritize competing demands and exercise a high degree of initiative.
- Demonstrated commitment to equity, diversity, inclusion and the promotions of a respectful and collegial learning and working environment.

**Assets (Nonessential)**:

- Familiarity with students accounts.
- Project Management skills.
- MS forms creation/updates.

**To be successful in this role you will be**:

- Accountable
- Approachable
- Communicator
- Possess a positiveattitude
- Punctual
- Team player

**Closing Date**: 11/07/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services

**Lived Experience Statement