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IT Support Technician

2 weeks ago


Toronto, Canada PBNJ Consulting Inc. Full time

**We're hiring**

**IT Support Technician**:
We have been growing increasingly over the last several years and we are looking for a tech to join our team, where they will be able to grow, innovate, and make a real impact. If you're passionate about technology and eager to be part of a supportive and forward-thinking organization, PBNJ Consulting is the perfect place for you Our workplace is vibrant and fast paced, and we offer a fun, open atmosphere, suited for driven and self-motivated individuals.

We are currently looking for an IT Support Technician that would be mostly working from home to start. The tech will be responding to IT support tickets, and must be available to go on site when required (1-2 per week, and possibly more in the future).

**NOTE: In order to be considered for this position you must complete the qualifying questions that are part of this job posting.**

**Responsibilities**:
End User Support:

- Answer Helpdesk tickets and phone requests for technical assistance
- Troubleshoot and resolve user technical issues
- Maintain, configure and deploy Windows PCs (Mac computers a plus)
- Install, configure and maintain mobile devices - Android, iPhone
- Maintain inventory and relevant documentation

Systems Administration:

- Microsoft 365 Administration - Users, Mailboxes, Files
- Participate in deployments and rollouts of software and hardware
- Business Continuity Services: Assist with Backup and Security Operations
- Basic Networking
- Basic Client Management

**Skills**:

- Windows 10/11 (MacOS a bonus)
- Microsoft Office Desktop Applications
- Workstation hardware fundamentals
- Remote Support Tools and Ticketing Systems
- AntiVirus, AntiSPAM and AntiMalware Applications
- Microsoft 365 Administration
- Experience installing and configuring printers, and other peripherals
- Mobile Devices iOS/Android
- Basic Firewalls and VPNs
- Basic understanding of Backup Systems
- Basic understanding of Cloud-based storage solutions
- Basic understanding of Web Hosting (monitor, maintain and backup)

**Qualifications**:

- College/CEGEP/Vocational or Technical training
- Minimum 5 years of experience in a related field
- **Knowledge of Graphic Design Applications and 3D Applications is a big plus**:

- Previous MSP Experience is a plus

**Other requirements**:

- Some after-hours work will be required, though this is often scheduled in advance

**Job Type**: Full-time

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Can you describe a challenging IT support situation you encountered? What steps did you take to resolve it, and what was the outcome? Please use your own words, without AI assistance.
- What do you consider to be your area of strength in IT support, and why? Please use your own words, without AI assistance.

**Experience**:

- IT support: 5 years (required)

**Language**:

- English (required)

Work Location: In person