Current jobs related to Production Support Analyst - Toronto - Epsilon Solutions Ltd
-
Production Support Analyst
4 weeks ago
Toronto, Canada FDM Group Full timeOverview Join the IT Operations Practice at FDM Group as a Production Support Analyst. You will join our IT Operations Team to ensure the security and resilience of our clients’ IT estates, supporting business-critical horizontal and vertical responsibilities, and specialist areas such as infrastructure and networking. This Practice involves working on...
-
Production Support Analyst
2 weeks ago
Toronto, Canada FDM Group Full timeOverview Join the IT Operations Practice at FDM Group as a Production Support Analyst. You will join our IT Operations Team to ensure the security and resilience of our clients’ IT estates, supporting business-critical horizontal and vertical responsibilities, and specialist areas such as infrastructure and networking. This Practice involves working on...
-
Product Support Analyst
2 weeks ago
Toronto, Canada CMiC Full timeFounded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose‑built for construction and capital projects companies. CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets from a...
-
Product Support Analyst
1 week ago
Toronto, Canada CMiC Full timeFounded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose‑built for construction and capital projects companies. CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets from a...
-
Business Systems Analyst, Product Support
1 week ago
Toronto, Canada Livingston International Full timeBusiness Systems Analyst, Product Support Business Systems Analyst, Product Support Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000...
-
Production Support Analyst- Akamai
4 weeks ago
Toronto, Canada Aarorn Technologies Inc Full timeAarorn Technologies Inc provided pay range This range is provided by Aarorn Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$50.00/hr - CA$55.00/hr Job Title: Production Support Analyst- Akamai Location: Toronto, ON (3x onsite a week) Employment Type: Contract Job...
-
Product Analyst
6 days ago
Toronto, Canada Moneris Solutions Full timeYour Moneris Career - The Opportunity We are looking for a dynamic and results-driven Product Analyst to join our team. As a Product Analyst, you will work in collaboration with the Product Owner in utilizing market and industry knowledge to translate user needs into user stories and epics, with clearly defined acceptance criteria for their team. The...
-
Production Support Analyst
3 days ago
Toronto, Canada mthree Full timeWant to work at a multinational investment bank?Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability,...
-
Trading Systems Production Support Analyst
3 days ago
Toronto, Canada mthree Full timeA leading talent partner for financial services seeks a Production Support Analyst in Toronto to ensure stability of critical Capital Markets trading systems. The successful candidate must have proven experience in the financial services industry, particularly with Commodities and Futures products. Responsibilities include application support, incident...
-
Production Support Analyst- Akamai
3 weeks ago
Toronto, Canada Aarorn Technologies Inc Full timeGet AI-powered advice on this job and more exclusive features. Aarorn Technologies Inc provided pay range This range is provided by Aarorn Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$45.00/hr - CA$55.00/hr Job Title: Production Support Analyst- Akamai Location:...
Production Support Analyst
3 weeks ago
**Role: Production Support Analyst
- Akamai**
**Location: Toronto, ON**
What you will be doing:
- Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
- Following ITIL processes and procedures as it relates to incident management, change management and problem management.
- Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
- Manage service requests related to domains, DNS and URL redirects.
- Provide initial incident management, follow-up and root cause reporting
- Document technical information, notes, user guides, etc. for internal or client use.
- Delivery of cross-training to other team members where required
- Subject to on-call on a rotational basis.
What you have:
- Strong Confluence and Jira support experience.
- Technologies include: Akamai NetStorage; AWS; Azure Gateways; NGINX; Apache; AngularJS and much more
- Akamai Delivery Configurations include modules like: Adaptive Image Compression, Content Targeting/EdgeScape, Device Characterization, Edge Redirector Cloudlet, Enhanced Secure Delivery, Forward Rewrite Cloudlet, Front End Optimization, HTTP/2, Image Manager, Mobile Detection & Redirect, Real User Monitoring, Site Failover, SiteShield, Variable Support, Visitor Prioritization Cloudlet, Web Application Firewall (WAF), and more.
- Previous experience as Webmaster and/or Akamai support is a plus.
- Deep understanding of SSL Certificates and DNS management.
- Understanding of Security products include: Site Shield, Kona Site Defender, Web Application Firewall (WAF), Prolexic, BOT Manager, and Security Monitor.
- Experience managing web platforms (Heroku PaaS, etc.)
- Knowledge of media players and understanding of streaming will be an advantage
- Must have a strong written and oral communications skills and the ability to communicate with all levels of users/management
- Strong organization skills, interpersonal skills and significant attention to details
- Well-developed analytical and problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
- Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment
- Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Akamai: 8 years (preferred)
- Confluence: 8 years (preferred)
- Akamai NetStorage: 8 years (preferred)
- Azure Gateways: 8 years (preferred)
- Mobile Detection: 8 years (preferred)
- Heroku: 8 years (preferred)
- Content Targeting: 8 years (preferred)
- Radio/TV: 8 years (preferred)
- Web Application Firewall: 8 years (preferred)
- Jira: 8 years (preferred)
- Kona Site Defender: 8 years (preferred)
- Production Support: 8 years (preferred)
