Pt Security Surveillance Operator

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:
Reporting to the Supervisor, Surveillance, the Security Surveillance Operator is responsible to provide surveillance for security related services of casino operations in full compliance with Manitoba Liquor & Lotteries (MBLL) policies, procedures, and standards. The incumbent will monitor, observe, and document all activities, and take immediate steps to respond to possible threats to the safety and security of staff, patrons, and assets of MBLL casino properties.

**Responsibilities**:

- Observe interior and exterior casino facilities’ operations to detect threats to the safety and security of staff, patrons, and assets and to maintain integrity of the facilities.
- Detect and act upon breaches of law, procedure violations, theft, and any other suspicious events.
- Maintain knowledge and monitor persons excluded (voluntary/involuntary) from the facilities and notify Surveillance Supervisor and the Security Supervisor if they are observed on the casino property.
- Support operations of Central Surveillance by monitoring movement of cash and cash equivalents over predefined amount including slot machine pulls, ATM and NRT fills, cash escorts, armoured car runs, and chip fills/decreases as required.
- Conduct routine live monitoring of cash handling areas, including the Bank, Countroom, and float verification areas.
- Immediately report suspicious cash transaction observations as required by Anti-Money Laundering (AML) legislation and MBLL procedures to Central Surveillance.
- Monitor, respond, and take appropriate action regarding specific alarms received from the in-house alarm monitoring system for the casino properties, including door held and forced door alarms.
- Open authorized doors as requested by security personnel.
- Notify appropriate personnel of activated alarms.

**Primary Qualifications**:

- Completion of Grade 12.
- Possess and maintain a full valid Provincial Security Guard License, which includes Criminal Record Check and Child Abuse Registry.
- Minimum of one year of experience in security/surveillance, loss prevention, or law enforcement.
- Excellent written communication, interpersonal, and observational skills, with the ability to analyze and solve problems independently using good judgment.
- Intermediate skills in Microsoft 365 (Word, Excel, Outlook, OneDrive, and Teams).
- Ongoing training as required to stay current in the industry.
- Training manuals in front line casino positions will be provided to gain knowledge and understanding of all the roles, functions, and responsibilities performed by the floor employees.
- The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.
- Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

**Secondary Qualifications**:

- Previous knowledge of incident management systems, alarm monitoring systems, and CCTV management systems is an asset.
- Training and/or courses in the field of security, policing, and criminology are an asset.
- Bilingual French/English language skills are an asset.
- **All Manitoba Liquor & Lotteries employees may apply, however priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement._

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining