Receptionist/ Customer Service Coordinator

9 hours ago

High River, Canada Factory Outlet Trailers Full time

Are you a People Person with customer service experience? Do you want to join a growing and winning business? Our reception is the first point of contact for our customers and suppliers and as such, you will be a key part in creating a positive first impression of our business, maintain our outstanding customer service record, and help foster a positive energy in the sales office.

Given the critical importance of this role, we are looking for a superstar to join our fast-moving and quickly expanding business. We take pride in our customer service, and we believe our receptionist is the cornerstone of our business

If you believe you can be a valuable multitasking member of our team and love working in a fast-paced, friendly environment, maybe this is just the opportunity you have been looking for

**Job Duties Include but are not limited to**:

- Welcoming all visitors in a professional, timely and friendly manner.
- Answer incoming telephone calls and forwarding to the appropriate personnel or department.
- Take and deliver messages when appropriate personnel are unavailable.
- Maintain an accurate telephone call log and track and maintain an accurate log of new sales leads.
- Take payments for trailers, parts, and services in a professional manner both in person and over the telephone.
- Ensure all appropriate paperwork is completed for the purchase of trailers prior to customers leaving the office.
- Day end duties which include cashing out and balancing money collected for the day, settling credit card payments/payments, writing up cash/cheque deposit and daily bank deposit.
- Maintain office equipment IE., copier machines; send faxes, and distribute incoming faxes.
- Performs clerical duties such as filing, scanning, photocopying and accurate data entry into the CRM and spreadsheets.
- Maintain a clean and organized reception and show room area, ensuring showroom is tidy and clutter free.
- Keep coffee station tidy and well stocked for employees and guests.
- Contributes to team effort by accomplishing related results as needed.

**Skills and Qualifications**:

- Exceptional Telephone Skills
- Verbal Communication
- A friendly warm attitude no matter what
- Listening
- Professionalism
- Customer Focus
- Organization
- Teamwork
- Handles Pressure
- Critical Thinking and Problem Solving
- Dependable and Reliable
- Exceptional Time Management
- Consistent Work Ethic
- Attention to detail
- Microsoft Office Skills
- Willing to Gain Product Knowledge
- Efficient Multi-tasking is a must
- Following company phone scripts

***

**Must be able to work some Saturdays and Accommodate flexible hours as needed**

**Full time Position (~40-44 Hours a week)**

**Compensation & Benefits**:
Competitive wages based on experience: $36,000 - $43,000.00 annually

Competitive Medical/Dental Benefits after probationary period requirements met

Vacation pay after 1 year has been met

Upward career growth planning within our group of companies allows endless opportunities

**Salary**: $36,000.00-$43,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Store discount

Schedule:

- Day shift
- Weekend availability

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