Warranty Technical Lead, Sterling Homes

**Title**:Warranty Technical Lead

**Location**: 37 Quarry Park Blvd SE, Calgary and surrounding areas

At Sterling Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

**Job Overview**

Reporting to the Warranty Supervisor, as the **Warranty Technical Lead**you are responsible to conduct pre-occupancy orientation meetings on site and with customers. You are also responsible for the review of files, completion of warranty items while working with Warranty Technicians, Representatives and Trade Partners and ensure the delivery and timely execution and excellent customer service to exceed customer expectations.

Your day-to-day responsibilities will include:

- Coordinating preoccupancy orientation meetings with Warranty Team to arrange or schedule customer appointments and provide details on resolution of deficiencies resolving homeowner concerns.
- Completing quality control inspections and repairs for deficiencies or coordinating with trades to complete repairs, ensuring compliance with quality standard.
- Accompanying trades on service calls when required and documenting/notifying Warranty department of any back charges for trades.
- Negotiating mutually agreeable solutions for homeowners and trades to resolve concerns and/or disputes.
- Meeting with the Warranty Representatives and the Warranty/Service Technicians to review and advise on complex issues.
- Overseeing file progress of Warranty Representatives and Warranty/Service Technicians on a weekly basis.
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.
- Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
- A creative problem solver; you think outside the box for solutions without fear of failure.

**Essential Requirements**
- High School Diploma or equivalent.
- 5-7 years of relevant experience, preferably in the construction industry and with basic knowledge of construction practices.
- Comfortable using carpentry related tools and equipment.
- Valid driver’s licence and access to a reliable vehicle.
- Satisfactory verification of criminal record check.
- Comfortable using tools and equipment.
- Attention to detail, good hand-eye coordination and situational awareness of physical work environment.
- Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50 lbs.

**What We Value**
- Creating trusting and successful working relationships.
- Taking responsibility for the outcome of decisions and actions.
- Cooperating with team members in an open, supportive and respectful manner.
- Setting clear, measurable and achievable goals.
- Consistently meeting customer expectations.
- Staying current with technical job skills.

**Working Conditions**

You primarily work in customer homes during regular business hours. Work has exposure to noise from equipment/machinery as well as dealing with inclement weather and dust. Overtime may occasionally be required.

**About Us**

Sterling Homes, a single-family business unit of Qualico, has been building homes in Western Canada for over 60 years and providing outstanding service to homebuyers in many of Western Canada’s finest communities. We are committed to providing the best new home experience possible by providing an unwavering commitment to quality of design, construction, and customer service. Sterling Homes operates in Edmonton, Calgary and Winnipeg. To learn more, click here.

**Cl**osing Date**: October 31, 2025