Retail Associate

2 days ago

Fernie, Canada GearHub Sports Full time

**RETAIL ASSOCIATE**:

- Full Time, Year Round, Long Term _

**PRIMARY ROLES & RESPONSIBILITIES**:

- Cover basic front-line duties, including POS, sales, consignment and customer service with a focus on rental services
- Follow through on tasks given by management promptly
- Direct customers to the proper staff when necessary
- Share product knowledge and enthusiasm for bikes and skis with customers
- Direct customers through the entire sales process
- Build and maintain relationships with customers
- Complete a multitude of daily opening and closing duties
- Complete all necessary forms and paperwork in the appropriate manner
- Make efficient use of daily workloads and manage new expectations
- Maintain a high level of product knowledge
- Respond to customer concerns, or direct accordingly
- Monitor completion of a daily task list
- Support the senior sales team to achieve the goals and initiatives of ownership

**QUALIFICATIONS**:

- Must be friendly and approachable, and passionate about skiing, biking and other outdoor sports
- Experience in a customer service role and a sports retail environment is preferred
- Must be knowledgeable about mountain bikes, ski equipment and/or other outdoor activities and gear
- The ability to multitask in a high-energy, fast-paced environment is a mustKnowledge of the local Fernie trail system is an asset
- Other perks: Industry prices, access to our rental fleet

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