Account Manager, Client Services

GroupM is the world’s leading media investment company responsible for more than $60B in annual media investment through agencies Mindshare, EssenceMediacom and, Wavemaker. GroupM’s portfolio includes Data & Technology, Investment and Services, all united in vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business.

**MISSION**: People at GroupM are driven by a love of media. We strive to make advertising work better for people.

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**PRIMARY

**RESPONSIBILITIES**:

- Provide direct support to Account Supervisors or Directors
- Assist in training and development of Account Executives and Coordinators
- Maintain organization of internal document filing system
- Manage relationships with internal and external partners
- Ensure accurate production of client service support documents
- Create, manage, and coordinate documents for multiple clients
- Understand and execute tasks based on priority and deadlines
- Take initiative with the collection of key resources needed for the creation of documents
- Work closely with clients to understand their business needs
- Provide weekly/bi-weekly account updates to senior leadership
- Provide support in keeping business tracking documents updated and accurate
- Investigate industry news and information to further enhance knowledge of the media industry

**REQUIREMENTS**:

- College or University degree in related field (Business Administration, Marketing or Communications)
- 2-5 years in Media Buying/planning and/or client service
- Out of Home experience is an asset
- Interest in OOH and some Print Media is required
- Be a proactive self-starter
- Strong attention to detail is required
- Have polished communication and listening skills as well as negotiating (internal/external)
- Have strong organizational skills as applied through an ability to manage multiple projects at once
- Ability to work independently (with support) and successfully manage multiple changing priorities in a fast-paced environment
- Proven ability to build strong internal relationships that lead to efficiently completing tasks, open communication, constructive criticism, collaboration, conflict resolution, and the overall success of the team and company
- Strong interpersonal, oral and written communication skills, with the ability to effectively influence others; well-developed facilitation/presentation skills
- Ability to analyze problems, identify alternate solutions, project consequences of proposed actions and implement recommendations in support of goals; demonstrated intellectual capabilities
- Travel required as dictated by needs of the clients, referral partners, and scheduled conferences
- Advanced PC skills to include all Microsoft Office products

**LIFE AT GROUPM**

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. GroupM employees can tap into the global GroupM & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.