Medical Office Assistant

2 days ago

Sarnia, Canada Sarnia Family Optometry Full time

**Medical Office/Optometry Administrator Team Member.**

Sarnia Family Optometry is hiring a new member of our front office/optical team for an eighteen month period, with a strong potential for permanent full time therafter. We are looking to hire a friendly, efficient and dedicated member who is able to interact with the public effectively and is comfortable in an active, and often fast paced environment.

Importantly, public encounters encompass 80% of the typical working day. Understanding the care and confidentiality of patient records and medical care is critical. English language proficiency required.

4-5 days/week starting most days at 8:15 am with some days running as late as 7 pm. One hour lunch. The office is closed weekends and STAT holidays. Office is closed over the Christmas holidays.

**Starting pay** $18.50, 4% vacation pay, biweekly pay schedule.

**DUTIES**: Optometry Office Administrator:

- Provide administrative support duties such as scheduling appointments, answering telephone calls, triaging emergencies, filing records & reports, patient documentation, recalling patients etc.
- Clerical experience and skills including filing, reception & telephone
- Administering supplemental exam testing such as retina scans & visual fields
- Passionate about customer experience; a great communicator who can provide exceptional patient care.
- Able to work & multi-task in a fast-paced environment
- Assistance with retail of eyewear products such as eyeglasses & contact lenses
- Proficient keyboarding skills with a working knowledge of Apple products, internet functions, and faxing
- Conflict resolution skills & interpersonal skills
- Maintaining a pleasant, courteous manner with patients, families, public and staff
- Maintain patient confidentiality
- Accurate data entry, collection, and recording of patient records
- Processing incoming & outgoing Insurance claims, courier packages, and orders
- Perform administrative tasks
- welcoming patients, answering phone calls, scheduling appointments, and confidentially managing patient electronic records
- Assist with patient check-in and check-out processes
- verifying OHIP eligibility through the online portal, taking payments, submitting insurance claims/payments
- Ordering patient contact lenses/glasses
- Adjustment and fitting of glasses
- Sending and organizing referral letters and follow up reports
- Maintain and organize files, both electronic and physical, ensuring accuracy and confidentiality.
- Ordering office supplies as needed. Maintaining office cleanliness.
- Respectable business attire.

**EXPERIENCE**:

- Familiarity with medical/optical terminology and procedures is beneficial
- Proficiency in using electronic health record (EHR) systems is beneficial but training is provided for our unique EMR

Thank you for your consideration
- we look forward to hearing from you

Pay: From $18.50 per hour

Expected hours: 25 - 32 per week

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 2025-03-17

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