Client Technical Onboarding Specialist

**About the Role**:
**Grade Level (for internal use)**: 09
This is a temporary position. The anticipated end date is April 30, 2025, at which point, an extension will be reviewed.
Own and Manage the DMS Implementation setup of new customers
Obtain customer data, ingest it into our systems, and quality check for expected functionality
Own and Manage the Implementation of Mastermind’s Digital offerings
Query and extract data using common computer language’s including SQL, C#, and/or Python
Quickly own and resolve relevant support tickets, explain the root cause of the issue, and suggest process improvements for reoccurring cases
Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
Recognize setbacks and risks to expectations and escalate as required
Own the initial and ongoing data quality of assigned customers
Prioritize and manage concurrent work streams without supervision
**A Successful Onboarding Specialist will**:
Be Proactive and Accountable
Be Customer Centric
Be Coachable, collaborative and solutions oriented
Be clear and succinct communicator (both written and verbal)
Be an individual who enjoys process and mastery of technical detail
Be Agile
**Who you are**:
Comfortable with technology, and an understanding of process-based tools
Proficient user of Microsoft Excel
Intermediate SQL knowledge
**Preferred Qualifications**:
Auto industry experience or Auto databases a plus
Customer or Functional Project Management experience a plus
Working knowledge of Python a plus
Facebook Business Manager experience a plus
**Compensation/Benefits Information (US Applicants Only)**:
S&P Global states that the anticipated base salary for this position is $20 per hour USD. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.
**About automotiveMastermind**:
**Who we are**:
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
**What we do**:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too,