Customer Service Representative

2 weeks ago

Greater Toronto Area, Canada IQ Cars Full time

**About Us**

IQ Cars is a leader in the automotive sales industry, dedicated to providing exceptional service and seamless experiences for our customers. We are looking for a detail-oriented and customer-focused **Customer Service Representative / Lead Management Coordinator** to join our team and oversee the management of inbound leads.

The **Customer Service Representative / Lead Management Coordinator** will be responsible for managing inbound customer inquiries and converting leads into in-person appointments for the sales team. This role requires excellent customer service skills, familiarity with CRM software, and the ability to efficiently handle multiple tasks in a fast-paced environment.

**Key Responsibilities**
- **Lead Management**:

- Oversee and manage the company’s inbound lead system.
- Track and assign incoming leads to the appropriate team members.
- **Lead Conversion**:

- Engage with potential customers to convert inbound leads into in-person appointments.
- Schedule and confirm appointments to ensure smooth coordination for the sales team.
- **CRM Oversight**:

- Manage and maintain the CRM software daily, ensuring data accuracy and system functionality.
- Update and oversee automated messages and engagement strategies to optimize lead conversions.
- **Customer Engagement**:

- Build rapport with leads to ensure a positive customer experience.

**Qualifications and Skills**
- **Experience**:

- Customer service experience is strongly encouraged.
- **Skills**:

- Strong organizational and multitasking abilities to manage leads effectively.
- Excellent communication skills (verbal and written) to engage with customers and team members.
- Proficiency with CRM software or a willingness to learn.
- **Location**:

- Must work onsite at our Scarborough office.

**Compensation**
- Competitive salary based on experience and qualifications.

**Why Join IQ Cars?**
- Join a growing company with a dynamic and supportive team.
- Gain valuable experience in customer service and lead management.
- Opportunities for professional growth and development.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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