Bilingual Product Specialist

2 weeks ago

Guelph, Canada Camis Full time

Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call center services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America.

We are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible

Camis is currently seeking a full-time Bilingual Product Specialist to join our growing team.

**What you'll be doing**:

- Developing user guides, tests, and presentations in English and French for all products in use by Camis clients.
- Conduct English and French initial training for new clients - in-person or live webinars.
- Deliver annual training in English and French to clients based on their contractual requirements. Options include (but are not limited to): In-person training sessions, virtual training webinars, training document packages, training videos for virtual training, supplemental training sessions for new features, or as requested by clients.
- Working with other departments inside Camis to gain understanding and clarity on features and functionality as well as needs on a per-client basis.
- Translating, creating, and maintaining primary documentation of our software including user manuals, release notes, and ‘tips from the trainer’ for clients in both English and French.
- Demonstrate features, functionality, and updates of our software both internally and externally.
- Attend client status meetings to share information and keep up to date on client needs.
- Triage incoming client change requests and bring change requests to the Product Management group.

**What you'll bring to the role**:

- University degree in translation, linguistics, communications, marketing, or related communications designation, or an equivalent combination of education and experience
- 1-3 year’s experience conducting training, teaching or a similar background
- Complete fluency in both English and French (both written and verbal)
- Demonstrated strong translation and writing skills (in both English and French), for a range of communications channels and formats, including online, media materials, presentations, client & employee newsletters
- Knowledge of Camis’ clients and software is an asset
- Ability to understand and explain accounts and financial reports. Understanding of programming logic is an asset

**Some of our benefits**:

- Competitive compensation based on education and experience
- Employer RRSP matching
- Active Living & camping subsidy
- Dental, medical, and insurance group benefits
- Professional Development

Camis is committed to fostering a culture that celebrates diversity and inclusion with an intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.

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