Customer Service Representative- Membership Services

10 hours ago

Richmond Hill, Canada Richmond Hill Country Club Full time

**About Us**

Richmond Hill Country Club is a leading private club offering top-tier fitness, wellness, recreation, and hospitality experiences in a vibrant, family-friendly environment. We pride ourselves on exceptional member service and a strong sense of community.

**Position Summary**

Membership Services is a hybrid role combining **relationship-based membership sales**, **member engagement planning**, and **administrative support**. This is an ideal role for someone who enjoys connecting with people, organizing details, and being part of a high-performing, member-focused team.

**Note**: This is _**not**_ a commission-based sales role. We are looking for service-minded professionals, not high-pressure closers.

**Key Responsibilities**

**Member Engagement & Lifestyle Planning**
- Meet with new and existing members to understand their needs and recommend personalized lifestyle plans across fitness, tennis, swim, dining, and junior programs
- Conduct tours and onboarding sessions with new members
- Stay current on all club programming and assist with member registration or waitlists as needed
- Monitor member engagement levels and follow up proactively to encourage participation and renewals

**Membership Sales (Non-Commission)**
- Guide prospects through the membership options and assist with sign-up and onboarding
- Represent the Club at events, open houses, and outreach campaigns
- Track new member leads, referrals, and conversion metrics for reporting purposes

**Administrative Support**
- Maintain accurate records in the club CRM and ensure all member files are up to date
- Generate regular sales and engagement reports for management
- Assist with administrative tasks related to events, promotions, and seasonal campaigns

**Qualifications**
- 2+ years of experience in hospitality, recreation, wellness, customer service, or member services
- Strong administrative and organizational skills
- Excellent verbal and written communication abilities
- Warm, engaging interpersonal style with a genuine interest in helping others
- Comfortable with basic reporting, scheduling systems, and CRM platforms (e.g., Excel, Jonas, Mindbody, or similar)
- Able to work flexible hours, including evenings and weekends as needed

**What We Offer**
- A supportive, community-oriented work culture
- A **non-commissioned sales environment** focused on quality over quotas
- Competitive salary and full access to club amenities and wellness perks
- Opportunities for growth across multiple departments

**Job Types**: Permanent, Full-time

Pay: From $20.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- On-site gym

Work Location: In person

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