Manager, Employer Services

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

We are looking for a **Permanent -** **Full-time**, **Manager, Employer Services **for our **Skymark location**.

**Key Job Functions**
- Demonstrate comprehensive knowledge of our services, eligibility of the programs that we administer through Employment Ontario, and how we can support the individual needs of job seekers and employers.
- Advocate and promote our client’s individual skillsets to employers with a focus on the most marginalized and unrepresented groups and the value that they bring to an organization.
- Understand how to work with specialized groups along with the barriers and challenges.
- Maintain and attain established SSM Targets for Job starts. Monitor and provide direction with focus on specialized groups.
- Develop a diversified portfolio of employers that will meet the current and future needs of our client caseloads.
- Monitor employer contact records, ensuring all data is correct and updated.
- Provide employer support when needed by Employer Services/SSM and skill enhancement for Youth, Toronto Employment Social Service/Youth Job Connection.
- Create connections and professional relationships with Employers.
- Handle all employer-escalated issues or flagged employers, such as non-service system manager branches, follow-up with employers, and case noting.
- Monitor all reports for Employer Services.
- Assist and support with job carving/job matching.
- Provide directions to staff in a timely manner.
- Provide support to Employer Account Coordinator (EAC) with job matching and job board management including but not limited to resume submissions (existing employers), Job descriptions, monitoring JDs submitted - Quality and Accuracy, setting up interviews, brokered incentives including apprenticeship bonuses.
- Assist and support the Employer Account Managers with employer prospect lists, grants, other EO programs and all other workforce development needs.
- Oversee all aspects of staff management and performance for staff reporting to the position.
- Continuously work on ways to Identify and support the achievement of all branch targets.
- Attend Chamber Meetings/LEPC (workforce planning) - attend on behalf of Employer Services and create a list of support from the Branch Manager and CP Team
- Other duties pertaining to the position, as required.

**Skills and Abilities**
- A passion for working in employment and supporting clients in achieving their short and long-term goals.
- Effective communicator with a demonstrated ability to consistently meet targets.
- Ability to work in an efficient manner with a high degree of independence.
- Excellent interpersonal skills and a demonstrated ability to build lasting professional relationships with employers and job seekers.
- Experience with motivational interviewing as an asset
- Critical Thinking/Problem-Solving
- Active Listening Skills
- Rapport Building
- Time Management/Multi-tasking skills
- Organizational Skills
- Information gathering skills.
- Comfortable with technology, ever-improving processes, and efficiencies.
- Possess integrity and a strong work ethic.
- Ability to work in a fast-paced environment.
- Attention to detail.
- Self-confidence/Resilience
- Judgement/Decision making.
- Ability to build lasting professional relationships with employers and job seekers.
- Self-motivated
- Strong interpersonal skills
- Customer Service
- Initiative
- Communication
- Outgoing and enjoy getting to know other businesses and how their needs and our services can align that bring mutual value.
- Comfortable with managing targets

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If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking _**_here_**_. _**_Any information obtained during the course of recruitment will be used for recruitment purposes only._**

**_ While we thank all applicants for their interest, only those selected