Account Partner

2 weeks ago

Toronto, Canada HR.com Full time

Account Partner for Live Events Job Description

**About Us**:
We touch over one million HR professionals in meaningful and impactful ways, giving them the tools, contacts, training and content to make them smarter. We provide countless human capital products and solutions to service providers that create market awareness, amplify messaging, establish credibility, and provide industry insights.

**About the Role**:
**Key Accountabilities**:

- Retain and grow existing client revenue by achieving target renewal rates
- Drive client success by:

- Preparing fully for client and internal meetings
- Ensuring project success metrics are established with clients and reviewed monthly
- Proactively communicating potential challenges and opportunities with clients and management
- Circulating the NPS survey to all clients and taking action on any feedback received
- Keeping careful documentation of client interactions and deadlines
- Traveling to events when required
- Maximize the use of technology and tools to streamline and organize your work: collaboration, communication, and organization: G Suite of products (Gmail, chat, sheets, docs, slides, forms, etc), G Drive, CRM, Zoom, and Asana
- Embrace professional development and routinely review with your manager

What does it take to be a successful Account Partner?
- Willingness to address opportunities and areas for improvement head on
- Dedication and accountability - “no excuses” kind of person who knows what they are responsible for and knows that a happy and successful client is the goal
- Someone who embraces a supportive culture of openness, who praises publically and criticizes privately
- Someone who is organized, detail-oriented, able to balance competing priorities, and can adhere to ever-changing deadlines and timelines
- Ability to work with a wide variety of people, listen to their concerns, and work for resolution

**Minimum Requirements and Qualifications**:

- 2+ years working in a role as a customer service representative with sales responsibility or in a sales support role
- Strong written and verbal communication skills
- Strong organizational skills, adaptable to change, and detail-oriented
- Inquisitive and curious - fearless when asking questions
- Experience with Asana is a plus
- Familiarity with the HR solutions landscape is a plus

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