Manager, Schedule Change

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The Schedule Change team plays a key role in Network Planning and is responsible for the execution of the overall schedule change management of passenger re-accommodation for Air Canada, Air Canada Rouge, Air Canada Express and AC marketing schedules.

The Manager, Schedule Change is a dynamic role and is responsible to provide functional guidance and lead a team with schedule change activities as acts as an SME on projects. This position reports to the Senior Manager, Schedule Support.

This role is focused on the customer experience and is integral to minimizing the schedule change impact to passengers by establishing optimal reprotection opportunities. In Network Planning, this position is the principal liaison for all items related to passenger re-accommodation along with various stakeholders in the company

Responsible for establishing and maintaining the optimal reprotection rules to ensure seamless customer experiences.
- Ensure the integrity of Air Canada's selling schedule in the passenger reservation system to support revenue targets. This is achieved calibrating business rules and establishing strict procedures.
- Lead the team in implementing efficiencies in the various schedule change processes to achieve the most comprehensive and timely handling of the passenger re-accommodation functions.
- Responsible for collaborative relationships with key stakeholders including Corporate Scheduling, Revenue Management, RM Science Team, RM Ops, IT, Contact Centres, Amadeus and SOC:

- Manage close communication with Revenue Management and Air Canada Vacations to ensure the re-accommodation of passengers affected by schedule changes is seamless for the customer and optimal for Air Canada.
- Manage a strong relationship with IT and the oversight of Altea issues.
- Develop and implement customer centric solutions designed to consider segmentation of customer types and itinerary guidelines, amongst other commercial criteria.
- Manage the critical change reason codes that are applied to the schedule change process in line with the APPR guidelines.
- Manage class mapping in Altea for Interline Partners based on rules established in conjunction with the Interline Team.
- Responsible as the primary counterpart to Codeshare Airlines for passenger re-accommodation activities. Implement and manage codeshare business rules related to synchronization, agreements, and booking class mapping maximizing revenue potential for AC.
- Responsible to proactively investigate for potentially oversold flights based on upcoming schedule changes, to minimize impact for passengers and Contact Centers.

**Qualifications**
- Post-secondary education required
- 5+ years of relevant experience with solid airline experience and understanding of overall network
- Enthusiastic team player with excellent interpersonal and leadership skills
- Strong knowledge of Altea
- Ability to rapidly grasp impacts of schedule modifications and effect on passengers
- Solid analytical background and attention to detail
- Ability to question system outputs and to solve complex problems
- Proven ability to work under time constraints
- Proven decision-making abilities
- A self-starter, with strong initiative
- Intermediate to advanced Excel skills, Mastery of MS Office Automation
- SME for passenger re-accommodation an asset
- Revenue Management & PROS knowledge an asset
- Experience with Netline an asset

**Conditions of Employment**:

Mandatory Covid-19 Vaccination Required

**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.