Lease-end Representative

**Lease-end Representative**
- EDG000860

Primary Location Canada-Quebec-St-Laurent

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

**Role Summary**

The Lease-End Representative is responsible for the efficient recovery and disposal of the company’s assets, specifically Lease-end, while maintaining high levels of dealer and customer satisfaction.

**Role Responsibilities**
- Invoice Settlement: Negotiate invoice settlements with customers and process adjustments.
- Customer and Dealer Support: Respond to inquiries from customers and dealers, providing information and assistance regarding vehicle purchase, refinancing, re-leasing, extensions, or any other matters related to the Lease-end process. Process customer lease extensions as required.
- Vehicle Recovery: Contact customers who have not returned their vehicle at the dealership at lease end. Locate vehicles when customers refuse or ignore requests and take actions to repossess the vehicle.
- Account Management: Follow up on all accounts due to mature to ensure vehicles are inspected appropriately before turn-in.
- Record Keeping: Ensure all necessary entries are made in the system of records.
- Payment Processing: Process payments, including credit card transactions, as required.
- Vehicle Disposal: Ensure vehicles are ready for disposal in a timely manner.
- Reporting: Generate reports as requested.
- Dealer Support: Serve as an educational and operational resource for dealers in the end-of-lease process.
- Remarketing Interface: Collaborate with the Remarketing team in Pickering and auctions to ensure accurate processing of end-of-term and early termination invoicing and other departmental needs.

**Required Qualifications**

**Formal education or equivalent**
- DEC required
- Bachelor degree (in Finance, Management, Business Administration), an asset.

**Experience**
- 2-3 years of experience in financial services
- Customer service experience in a call centre, inbound and outbound calls
- 2 years experience in the Automotive Finance Business is a considerable asset

**Competencies and basic skills**
- Fluent in both English and French, spoken and written; Required to effectively serve a diverse clientele across Canada
- Exceptional negotiation skills;
- Excellent interpersonal skills.
- Excellent communication skills;
- Strong analytical thought process skills;
- Must be well organized and able to multi-task;
- Attention to detail and precision;
- Ability to promote a cooperative environment and to build team cohesiveness;
- Computer savvy (Word, Excel, Outlook, Internet).

**Specialized skills, knowledge or certifications unique to this role**
- Knowledge of retail auto loans (asset)
- Good working knowledge of Canadian consumer laws pertaining to automotive lease and loans (asset)

**Work Schedule**
- Work week is 37.5 hours

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.

Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require an accommodation during the recruitment and selection process please advise in advance.