Implementation Specialist

**Hi there Thanks for stopping by**

We are looking for a customer focused specialist to join the Launch Services team based in Montreal for our Golf product. Reporting to the Senior Manager, you will be responsible for overseeing the steps of the customer's hospitality onboarding process from start to finish. You will be leading onboarding sessions and helping with account configurations including a main focus on menu building. As an Implementation Specialist, a large focus will be placed on conducting remote onboarding sessions with our customers in either one-to-one or one-to-many meetings. Your day-to-day will consist of both conducting sessions and also facilitating the configuration of the point of sale back office. Implementation specialists' goal is to help customers understand the POS software and facilitate the overall setup, with the ultimate goal of a successful and positive implementation of our products.

**About our team**:
Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.

**About Us**:
Lightspeed provides golf course operators with the simplest way to build, manage, and grow their business while crafting a better customer experience. We empower business owners with a complete overview of their facility in one place thanks to a platform that manages everything ranging from booking management to customers subscriptions, sales, and analytics to get a complete overview of their business in one place. Lightspeed (formerly known as Chronogolf) has been disrupting the golf market since 2012, bringing a cloud-based solution to an industry relying on on-site hardware.

**What you'll be responsible for**:

- Design and configure of customer menus
- Schedule and facilitate one to one and one to many training sessions with topics including back office configuration, menu editing skills, and POS terminal workflows.
- Educate and train customers on use of the POS settings and configuration tools
- Update customer records in Hubspot, ChurnZero and other web-based tools to reflect new information and Implementation timelines
- Work closely with Implementation Consultants and cross departmentally with the Sales, Customer Success and Support, and Product teams to enable and improve the onboarding process
- Evaluate customer comprehension and adjust teaching methods to empower a vast array of personalities and learning styles
- Build and maintain active relationships with the customers to further their satisfaction, business and growth
- Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off

**What you'll be bringing to the team**:

- Experience in customer-facing activities (ideally in a B2B environment)
- Experience in Restaurant/Hospitality
- Experience in training, teaching, onboarding or facilitating orientation sessions
- Ability to quickly learn, understand and teach tech concepts
- Strong problem-solving skills that will ensure these customers use their POS to its full capacity.
- Excellent communication skills in English & French - spoken and written

**Even better if you have, but not necessary**:

- Previous experience in a technical role (software, IT, tech support)
- Previous experience with POS configuration and back office POS management
- Knowledge of Apple tools, web technologies, and networking
- Experience with Microsoft Excel
- Basic knowledge of Property Management Systems (hotels)
- Understanding of payment processing solutions and potential troubleshooting scenarios.
- Knowledge of system integration through API
- Good understanding of Restaurant Point of Sale technologies
- Understands the sales cycle and customer journey in a SaaS environment.

**Who you are**:

- You thrive in a fast-paced environment and execute tasks within short time lines
- You are able to multitask effectively, and remain highly organized, while managing multiple communication channels and accounts at a given time
- You are results-driven, metrics-oriented, and resourceful
- You have strong interpersonal skills and a passion for people
- You are autonomous, but know how to work in a team
- You are curious by nature, and are not afraid to challenge the status quo and explore innovative ways of doing what you do best
- You demonstrate a strong attention to detail

**What's in it for you**:
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy and healthy:

- Lightspeed share scheme (we a