Bilingual Passenger Service Lead
1 day ago
PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers.
Our team is focused on quality, safety and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and strong business partner for our customers.
We are currently looking for Passenger Service Lead to join our growing team. As a valued member of the PrimeFlight team, you will provide prompt and efficient service to our Airline partner and their customers by performing the following duties:
- Ensure a safe work environment by following specific rules, regulations, policies, and procedures continuously. SAFETY FIRST
- Check-in passengers, and their baggage, at the ticket counter, while collecting proper fees and issuing boarding passes
- Required to lift baggage up to 32kgs from check-in scales onto baggage belt while validating that the correct destination bag tag was attached
- Handling customer complaints when problems arise (i.e., lost/delayed baggage, baggage/reservations/change fees cancelled and/or delayed flights)
- Make clear, professional, and concise announcements regarding flight activities at the gate over the airport's PA system
- Answer customers' questions regarding flight schedules, fares, space availability, fees, policies, and any other questions that may arise
- Deliver efficient, top-notch level of customer service at all times to each and every passenger
- Communicate and work with flight crews to warrant a positive and safe flight experience for all
- Connect with airport vendors to provide them with specific flight and/or passenger information to aid with any services we may need (fueling, catering, CBSA/CBP, customs, airport manager, wheelchair service, bag sort system, etc.)
- Responsible for all inbound and outbound flight movement messages, as well as ticket counter, gate, and /or baggage service officer paperwork and files
- Carry out other duties as assigned
**Requirements**:
- Must be at least 18 years of age
- High school/GED
- Must be able to pass a background check, and able to obtain and maintain a Restricted Area Identification Card (RAIC)
- Must be able to lift to 32 Kgs.
- Must be able to work various shifts and days of the week. Airlines are 24/7, so we require our team to be flexible to work various shifts including nights, weekends, and holidays
- Eligible to work in Canada
- Must possess reliable transportation to work
- Must attend every day of pre-employment training. All prospective agents must pass training to continue with employment
Linguistic requirements:
-
Passenger Service Agent
5 days ago
Richmond, Canada PrimeFlight Aviation Full timePrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services offered. We strive to be a...
-
Passenger Service Supervisor
2 weeks ago
Richmond, Canada Alliance Ground International Full timeJob Description: Job Description: - From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs...
-
Passenger Service Agent
2 weeks ago
Richmond, Canada PrimeFlight Aviation Services CANADA, INC Full timeInterested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you.** **WHY WORK FOR PRIMEFLIGHT?** - We are committed to being a leading provider of contracted services within the...
-
Bilingual Passenger Service Supervisor
1 day ago
Richmond, Canada PrimeFlight Aviation Services Canada Inc Full timeAs a valued member of the PrimeFlight team, you will provide a prompt and efficient service to our airline clients and their passengers by performing the following duties: - Gain a mastery of PrimeFlight procedures and protocols for safety and cleanliness - Set schedules to ensure adequate coverage of all work areas - Communicate regularly with the Station...
-
Passenger Service Agent
1 week ago
Richmond, Canada Airway Interline Services Inc. Full time**Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...
-
Customer Service Facilitator
1 day ago
Richmond, Canada Paladin Airport Security Services Full timeCustomer Service Facilitator - Bilingual (FR/EN) The** Facilitator** is a dedicated customer-service professional responsible for ensuring passengers are provided a positive experience and barrier-free access at CATSA pre-board screening (PBS) checkpoints. Operating within the screening checkpoints, the Facilitator takes a proactive approach to assist...
-
Passenger Traffic Agent
1 week ago
Richmond, Canada Korean Air Full timeKorean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide. Korean Air is seeking motivated and talented individuals to fill...
-
Passenger Service Agent
2 weeks ago
Richmond, Canada Envoy Air Full timeOverview Come and work for Envoy Air, an American Airlines Group Company, at Vancouver International Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! **Pay rate**:...
-
Passenger Service Agent
1 week ago
Richmond, Canada Envoy Air Full timeOverview: **Come and work for Envoy Air, an American Airlines Group Company, at **Vancouver International Airport** and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.** **We are hiring immediately, with no experience required!** **Pay...
-
Passenger Traffic Agent
3 days ago
Richmond, Canada Korean Air Full timeKorean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide. Korean Air is seeking motivated and talented individuals to fill...