Bilingual Passenger Service Supervisor

2 days ago

Richmond, Canada PrimeFlight Aviation Services Canada Inc Full time

As a valued member of the PrimeFlight team, you will provide a prompt and efficient service to our airline clients and their passengers by performing the following duties:

- Gain a mastery of PrimeFlight procedures and protocols for safety and cleanliness
- Set schedules to ensure adequate coverage of all work areas
- Communicate regularly with the Station Management and customer carrier about staffing, scheduling, and procedures
- Assist in training new employees
- Monitor workers to ensure safe working environment and verify that PrimeFlight regulations are followed
- Attention to detail
- Able to supervise workers, ensure all staff members clock in and out, and monitor compliance with company rules and policies
- Coach, Counsel and Participate in Disciplining hourly employees
- Demonstrate regular, predictable attendance at job location
- Exceed PrimeFlight customer service and safety standards
- Carry out other duties as assigned

Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, and Oral Communication.

General Qualifications:

- Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
- Reliable transportation
- Eligible to work in Canada
- Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
- Have proficient computer skills
- Be able to obtain airport security clearance.

Linguistic requirements:
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Continuously stand and walk for 6-8 hours
- Use hands to finger, handle, or feel
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
- Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment

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