Pre-owned Sales Manager

Pre-Owned Sales Manager

Porsche Centre Vaughan Vaughan ON L4K 4V8
**Who We Are
**At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
General Manager

Our Brand Managers champion Pfaff’s industry leading selling philosophy of a customer friendly negotiation-free buying experience. This position is responsible for leading, coaching and motivating their team and working directly with employees and customers to provide the best car purchasing experience Canada has to offer

**Functional Responsibilities**
- Coaching your Team _
- Build and coaching your team towards achievement of stated expectations, o bjectives and goals.
- Coach, mentor, train Brand Ambassadors and Brand Specialists in assisting customers, answering questions, structure deals and/or payments.
- Communicate and advise Brand Ambassadors and Brand Specialists on aftermarket products.
- Evaluates results and provides feedback in a timely fashion.
- Ensures staff understand and follow department policies and procedures.
- Facilitates required sales training for continued team growth.
- Daily and weekly meetings with sales staff.
- Administration of training schedule for team - Required OEM/Pfaff training.
- Encourages and supports independent thinking, while maintaining adherence to the Pfaff sales model fundamentals.
- Recognizes and acknowledges the skills of key team members and utilizes their strengths to the benefit of the team.
- Relationship Management _
- Follow the “Flyby” process: step by step in the sales process where the manager is first introduced to the customer and build rapport. Solicit feedback from customers.
- Creates a customer focused environment and continuously strives to improve the customers experience.
- Ensures proper follow up of all potential buyers by developing, implementing and monitoring a prospecting and sales control system.
- Establishes and maintains standards for the delivery of vehicles to customers.
- Manage customer escalations and disputes as necessary.
- Maintains customer and company confidence by keeping information confidential and secure.
- Responsibility for Decision Making: _
- Responsible for determining the priority of tasks within the scope of the position
- Work is guided by established objectives, and the employee has freedom to act independently to achieve objectives within appropriate guidelines, practices and precedents.

**Skills and Qualifications**:

- Completion of high school diploma or vocational equivalent
- A minimum of 3 years in a retail team lead role
- Valid Ontario Drivers License and a Clean Drivers Abstract
- OMVIC Certification
- Excellent interpersonal, communication (verbal & written English) and customer service skills
- Excellent coaching and mentoring skills
- Excellent problem-solving and conflict resolution skills in order to resolve customer issues
- Knowledgeable in a sales environment and management of a sales system funnel process
- Ability to build long-lasting and trusting teams and customer relationships
- Ability to unite a team under a shared vision and know what motivates each member.
- Ability to maintain confidentiality of pertinent data

**What’s in it for you
**In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.