Client Care Coordinator

**REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE**
- Minimum of 2 years supervisory or administrative experience in home care.
- Excellent problem-solving skills with the ability to deal with pressure.
- Experience in scheduling and directing caregiving staff.
- Good communication skills in English, with the ability to communicate in clear, concise language with both clients and agency staff.
- Knowledgeable in regulations and laws related to home care in Ontario.
- Prior work experience as a nurse, PSW or a caregiver a plus.
- Must pass all background screening checks.

**MAJOR RESPONSIBILITIES**

**Client Facing Responsibilities**:

- Taking customer intake calls and arranging client assessments.
- Coordinating client care services by matching clients to appropriate caregivers,and scheduling care delivery.
- Managing client, caregiver, and outside care collaborator relations.
- Assisting clients in areas of need, monitoring, assessing and recording clients progress related to their care plans, and making needed adjustments to plans and services if needed.
- Overseeing care quality assurance and care supervision.
- Facilitating clients access to community resources, including locating recreational activities & services; assisting clients to contact social support networks.
- Addressing clients concerns and complaints.
- Overseeing clients billing and collections along with any third party (government or private) reimbursement
- Implementing and maintaining documentation necessary and required for clients in service programs.

**Caregiver Facing Responsibilities**:

- Hiring, developing, supervising, and evaluating qualified caregivers.
- Overseeing the orientation of new staff prior to client contact and ensuring ongoing training.
- Managing background and reference checks for potential caregiver hires.
- Overseeing staff training and assuring compliance with policies and procedures related to client employee and franchise confidentiality, administrative rules and other regulatory requirements.
- Staff planning, ensuring caregiver availability to match demand, and making good client/caregiver matches based on caregivers skills, personalities, and interests.
- Overseeing caregivers shifts, ensuring caregivers are at client premise on time.
- Responding to caregivers concerns, issues, complaints and emergencies.

**Office Operations Related Responsibilities**:

- On call at least 3 days a week including evenings and alternate weekends.
- Ordering supplies, typing letters, preparing postcards/packages, and completing mailings.
- Responding to emergency situations as needed.
- Performing miscellaneous job-related duties as assigned.

**EMPLOYMENT DETAILS**
- Part-time position

**ABOUT HOMEWATCH CAREGIVERS OF MISSISSAUGA**

ConsidraCare established its mission to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care. By delivering high-quality caregiver services, ConsidraCare helps improve the quality of life for those in our communities as well as provide meaningful employment opportunities. We offer employees a strong family-oriented culture and professional, accredited training that addresses relevant health and wellness issues. ConsidraCare welcomes individuals into our family who are eager to continually learn in order to best serve customers’ evolving needs, and who demonstrate the passion for connecting people to the quality services they deserve.

CCHP

**Job Type**: Part-time

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: $20.00-$22.00 per hour

Flexible Language Requirement:

- English not required

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person