Specialist Environment Management

2 weeks ago

Toronto, Canada Workplace Safety and Insurance Board Full time

The role will be focused on planning, tracking and managing delivery of test environments for multiple programs/projects as well as the monitoring, alerting and incident management for all operational environments.
**Major Duties and Responsibilities**:
1) Engage business and project resources to provide leadership and oversight on end to end environment delivery.
- Lead discussions with project teams to assess requirements and set expectations
- Generate consensus and solicit sign-off for environment requirements
- Fulfill environment delivery within agreed timelines and requirements and ensure quality of all end to end components

2) Develop and deliver all aspects of operational Environment monitoring, support and Performance/Availability reporting.

3) Enhance and refine nonfunctional performance monitoring profiles to produce high value metrics reporting to be delivered at an executive level

5) Develop and enhance governance, process and tool sets as they relate to environment management group function
- Enhance/introduce workflow improvements and automation
- Assess and recommend new tool sets that will bring additional value and efficiency to the Environment Management team

6) Manage third party vendor and stakeholder relationships
7) Manage issues, escalations and risks at program or project level
- Own the resolutions for Support issues like Environment Outages, Deployment Issues, Integration failures etc.
- Proactively identify potential risks to project delivery, timelines and resource utilization

8) Perform Status reporting and Stakeholder Management
- Deliver regular status reports to project teams based on established communication plans
- Ensure stakeholder visibility and awareness is maintained

9) Manage Risk, Assumptions, Issues and Dependency for environment delivery
- Communicate risks and provide leadership in options/solutions to mitigate risk impact
- Ensure requirements and expectations are understood by all parties at both business and technical levels

**Job Requirements**:
**Education**:

- University completion at the undergraduate level with a specialty focus in computer science and certification in and ITIL Foundations V3.

**Experience**:
**Our commitment to equity, diversity and inclusion**
We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.
**Disclosing conflicts of interest**
**Privacy information

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