Skills & Employment Readiness Advisor

**Job Summary**

This 3-year wrap around project seeks to improve opportunities for economically vulnerable families with young children to meet their basic needs and strengthen their financial stability by providing low-income parents/caregivers with individualized workforce skills training and employment assistance while concurrently providing their pre-school children with care and early child development activities. The Skills & Employment Readiness Advisor will be tasked with providing a variety of employment-related services in a highly professional, client-centric manner. This role is responsible for client intake and assessment, career coaching and case management, supporting clients by assisting to identify training options, job search assistance, interviewing skills, resume building and facilitation of workshops and information sessions for clients.

**OUR MISSION**

To help those in the community with social and economic needs improve their quality of life

**OUR VISION**

Port Cares inspires and provides help, hope and opportunity for all in our community to achieve their potential

**OUR VALUES**

We provide help without judgement

We are accountable to one another

We treat everyone with respect

We work collaboratively together

**JOB DESCRIPTION**
- Meet and engage with clients to determine each individual’s employment wants and needs, and establish an employment action plan based on these needs.
- Develop, implement and follow-through with employment and training goals for each client
- Explore, identify, and clarify client’s interests, skills, education and experience
- Assist clients with the exploration of career options including occupational and training requirements, and refer these clients when needed
- Ability to promote client retention and client stewardship by following-up and remaining engaged with clients during and after their needs are met
- Perform customer satisfaction surveys with all clients
- Maintain knowledge of current labour market trends as well as the various resources in our community that can assist clients with their employment goals
- Meet and maintain weekly, monthly, quarterly or yearly targets
- Maintain professional behavior and report behavior that is in conflict with agency and office policies

**SKILLS AND ABILITIES REQUIRED**
- Ability to effectively and efficient pick up the phone and reach out to clients with employment opportunities
- Passionate and engaged in helping our clients with any employment related needs
- Relationship building and client-focused skills to support and motivate a diverse group of people, each with unique skills and circumstances.
- Efficiently and appropriately gauge the transferable skills of a client with potential job opportunities
- Ability to work efficiently in a fast-paced environment, and with a heavy caseload.
- Outstanding attention to accuracy and detail orientated when case noting and filing management/documentation
- Ability to work independently, and to remain accountable when working as part of a collaborative team
- Superior organizational skills with an ability to prioritize and multi-task
- Valid First Aid Certificate is an asset
- G Driver’s license with a clean record, and ability to commute to Port Colborne and Welland
- Clear current Criminal Reference Check with Vulnerable Sector Clearance

**Job Types**: Full-time, Fixed term contract
Contract length: 36 months

Pay: From $23.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Human resources: 2 years (preferred)
- Social Work: 2 years (preferred)

Licence/Certification:

- Class G Licence (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person